Digital Web Customer Success Manager | South Africa
WHAT’S IN IT FOR YOU…
Salary: R10,000 – R20,000 per month depending on experience
40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown)
Partnership / Skin In the Game
All of our team members qualify to become partners within our organisation, following the usual probationary period. On this partnership model, each partner is eligible to receive a share in the profit of our business, along with the opportunity for real input into its management and financial performance. Partners have additional special benefits including the opportunity to work from home on certain days.
Support & Culture
You'll be joining a group of fun, friendly, and geographically diverse professionals who love our work and get a kick out of over-delivering for our clients.
NOW WE’VE GOT YOUR ATTENTION, ALLOW US TO EXPAND...
ABOUT OUR BUSINESS…
We are a dynamic London-based web and digital agency working with clients from well-known brands to innovative start-ups, creating custom websites and eCommerce stores, as well as bespoke apps and CRM systems.
We believe in investing in people and want to build an organization that everyone benefits from in both the short and long term. Considering this philosophy, we have Investors in People, Living Wage and Disability Confident accreditation, amongst others.
DIGITAL PROJECT MANAGER - WELCOME TO YOUR DREAM JOB…
If you are an experienced Digital Project Manager with a breadth of knowledge across the digital marketing and creative technology sector and enjoy working in a demanding but rewarding environment then read on…
THE ROLE - WHAT’S IT ABOUT…
If you’re a megastar with exceptional Digital Project Management experience in maintaining regular communication with clients about their campaigns and working with internal departments to deliver these objectives, then this is the role for you….
THE FINE PRINT…
Mandatory Skills - 2 to 4 years experience in:
Customer Success, Relationship Management, Account Management, or similar
A breadth of knowledge across the digital marketing and creative technology sector, including but not limited to knowledge of; CMS systems, web design and build, e-commerce, mobile web, SEO, PPC, social media, email marketing, and online advertising
Proven track record in building strong client relationships that grow business
Able to effectively build and maintain client/customer relationships, while working to mitigate churn and drive engagement, upsell and cross-sell
Comfortable in leading communications or content delivery requirements
Calm and professional under pressure, able to make decisions and provide clear direction
Nurturing to junior members around you, willing to support, guide, teach and train
Excellent financial management and commercial acumen
Confident in forecasting and account planning
Excellent written and verbal communication skills
High attention to detail
A high level of English speaking and communication skills are a must
A high level of proficiency in:
Take an active role in developing and acquiring new business by proactively managing and nurturing good client relationships
Identify opportunities for clients to act as advocates for us such as case studies and testimonials
Represent the voice of the client during team meetings, campaign execution, and content creation, to ensure that ideas match client brand and expectations
Generate ideas during Big Idea Meetings and support the creative thinking of others
Acquire and build a thorough understanding of the client’s objectives and work collaboratively with internal departments to deliver against these objectives
Maintain regular communication with clients about their campaigns, be it over the phone or face-to-face
If this sounds like your dream job and you’d like to become a part of our success story, please apply with your CV and we’ll get back to you!