Immediate opening for Lead Software Engineer - Microfocus Products in BangaloreLocation


Total 8 - 12 years of experience with 3 - 4 year of experience in Micro Focus (HP) Products like OO, SM, SMAX etc

Brief JD:

· Ensure that incidents and requests are handled according to agreed procedures

· Ensure that documentation of the supported component is available and in an

appropriate form for those providing support

· Ensure that appropriate action is taken to anticipate, investigate and resolve

problems in systems and services ensuring that such problems are fully

documented within relevant system(s)

· Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends

· Line-manage all members of the team, to develop their skills individually and as a team

· Lead, manage and direct the team to support all aspects of the IT Support Service,

taking operational responsibility for the team, including where day-to-day

management has been delegated

· Communicate effectively acting as a key liaison with users, team members

· Take ownership for workload and keep others informed, highlighting

potential problems and suggesting solutions to ensure continuity of service

· Maintain an in-depth knowledge of specific technical/functional skills in the team

· As a Support Lead, individual is expected to provide technical leadership to the Support team

· Periodic process/strategy improvement

· Identify risks and timely escalation to stakeholder

· Demonstrate/introduce effective way of Collaboration, Quality and Delivery

· Develop good Technical / Functional understanding of applications

· Manage Vendor efficiently and ensure clear goals and responsibilities agreed for vendor support

· Ensure team follows defined quality process

· Ensure the team strictly & effectively follows ITSM process

· Mentor junior resources in the team

· Identify and train backup

Must have:

· Exposure to ITIL process, tools & platforms

· Strong ability to analyze, synthesize & communicate

· Effective communication & presentation skills

· Ability to interact with client managers, teams across BLs and other cross functional teams

· Strong technical ability to research and independently drive POCs

Nice to have:

· Experience working in Agile team and exposure to agile development methodologies

· Experience on container-oriented architectures (Openshift / Kubernete)

· Ability to quickly learn and implement new tools/technologies

· Passionate about contributing to a small team and helping drive functional and technical vision

Bengaluru, KA, IN