Service Manager


Service Delivery / Management experience in a complex / large scale internal and external environment.
Strong and influential relationship management skills with stakeholders, suppliers, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets
Applied use of ITIL Framework to deliver process improvement with V3 Foundation as a minimum
Strong analytical skills, and able to make sense of complex and logical problems quickly
Effective problem solver with ability to examine and re-engineer processes, procedures, and practices
Ability to work under pressure and demonstrate resilience to ensure the correct solution is selected with a full understanding of the costs, timescales and risk involved.
High level of IT competence with aptitude for learning new technologies and processes with a focus on Service Desk and ITIL technologies and processes
Commercially astute – experienced in understanding contractual obligations and working to deliver high quality on this basis
Responsible for the leadership of a team including performance management, assignment of work; maintenance of work standards and progress; participates in recruitment and training as required.
Responsible for developing and championing the specialised support service, and providing specialist advice to a range of decision makers.
Self-directed, proactive, work on own initiative with a best practice approach.
Pragmatic problem solver Able to articulate technical issues in terms of business risk and opportunity
Strong team player prepared to work flexibly across a matrix organisation.
Strong communication and interpersonal skills and a strong professional ethic when dealing with customers.
Able to negotiate and resolve conflicting priorities and to influence senior executives Able to assimilate information and to disseminate effectively to customers and colleagues.
Good Written and Verbal Communication Skills (including technical writing)
Good Customer Service Skills and Effective learning skills
Good knowledge of ITSM Processes (Service, Change, Incidents, Problem)
Post Graudation degree
Noida, UP, IN