O365- Immediate to 1 Month joiner only

Location: Pune

Experience : 6.6+ years

Notice period: Immediate to 1 Month only


Messaging & Collaboration Lead (Exchange On-Prem & Online/MS Teams)



Office 365

Exchange On-Premise

Exchange Online

Microsoft Teams


OneDrive for Business

SharePoint Online

Other Microsoft 365 Services…

Key Roles and responsibilities

  • Acquire knowledge and detailed understanding on customer’s Exchange & O365environment.
  • Gather required and detailed information and develop SMTDs & SOPs with complete understanding of customer Messaging environment.
  • Knowledge and ability to identify the risks on the customer Exchange & O365 environment & make recommendations of solutions according to the industry best practices relevant for customer landscape.

Technical skills:

  • Should have minimum 6+ years (3 years for L2) hands on experience in terms of delivery and management of Messaging platform including Exchange & Microsoft 365.

Mandatory Skills:

  • Strong Knowledge of O365 & Hybrid environment troubleshooting, tenant and subscription management.
  • Strong troubleshooting knowledge of Mail flow, Queues, performance related issues of Exchange Servers, Hybrid & O365 environment.
  • Working Knowledge in AD, AAD connect and Azure AD management & troubleshooting.
  • Good knowledge of maintaining SMTP and POP 3 relays for legacy applications.
  • Strong knowledge in managing Archive, journal, Retention policies & Settings.
  • Good knowledge in Exchange Online Protection and Cloud App Security.
  • Should have ability to pro-actively identify technical risks and areas of improvements.
  • Experience in handling technical meetings with customer stake holders.
  • Good knowledge in Management & Troubleshooting of MS Teams.
  • Good knowledge of Microsoft Teams Call analytics to monitor Teams Call Quality as part of proactive management.
  • Good experience in reviewing & preparing technical documents, SOPs and Run books.
  • Good understanding on Disaster Recovery (DR) Concepts & Solutions.
  • Should know basic scripting on PowerShell

Behavioral Skill (Must have):

  • Good Written & Verbal Communication Skills
  • Highly dynamic in terms of managing workloads and working under pressure and demanding situations
  • Experience in working with global customers
  • Good presentation and documentation skills

pune, MH, IN