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Human Resources Advisor

About the job

About Dentsu India:

Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

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Role Summary:

Designation: People Service Advisor

Years of experience post qualification: 6-8 years

Location: Mumbai

The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focused and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change.

  • Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
  • Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines
  • Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
  • Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries
  • Responsible for responding to external HR queries including reference requests
  • Radically collaborates with specialist teams (e.g., payroll, COE’s, business facing HR, finance, legal, tech etc.) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
  • Building knowledge of local customs and employment laws, applying this ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times
  • Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team


  • Graduation is a must.
  • A stint in Media & Entertainment or Information Technology industry shall be an added advantage.

If your experience matches the mandate, please apply here. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!

Dentsu International is growing exponentially as we help our clients make meaningful progress as champions of good change. Come be a part of this amazing journey, together with 66,000 of the best minds in the business that call us home.

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mumbai, MH, IN