Agreat role for a 3 rd line IT support analyst for a leading fintech firm based in the City of London where you willjoin a supportive IT team with exposure to multiple technologies.
This is a hybrid role working 2 days in the office and 3 days at home.
Acting as a point of escalation for 1 st and 2 nd Line Support in the team.
Acting as a liaison between the System Support and System Administration teams. Maintaining constant communication with the Head of System Support on all matters affecting the team.
Ensuring that they are using the right tool sets / software with a consistent approach within the team and business.
Reviewing on an ongoing basis of the software within the estate to ensure the software meets its business purpose and security/access needs.
Taking the lead on patching of all user facing software including applications and operating systems. This includes planning, scheduling, testing and reporting on said activities.
Resolving and documenting tickets, escalating where necessary to management on high risk or business critical issues.
Maintaining open lines of communication and collaboration between the Information Technologies department and user departments.
Taking a lead in service impacting outages. Provide technical updates to the Head of System Support
Ensuring all inventories of licenses and registrations are proactively managed and meet the demand of the business without any delays for the users. Escalate requirement to purchase additional requirements in a timely manner.
Taking a lead in proactive support, identifying issues before they become service impacting, logging tickets for the team or resolving yourself as appropriate. Building and maintaining relationships with both External and Internal contacts.
Assisting in mentoring and training junior team members on company infrastructure and technology.
Providing smooth transition for users as services are added, upgraded or removed. Helping to prepare/maintain documentation of new / existing systems, procedures, services and applications and ensure it is accurate, effective and up to date. Delivering against agreed objectives, KPI's and SLA I s in order to carry out responsibilities and meet agreed service and performance targets
A minimum of 2-3 years proven experience in an IT support role (2 nd line support) In depth knowledge of Windows 7 and 10, desktop office suite packages (e.g. Microsoft Office), email clients and web browsers. Supporting of Open Source technologies.
Advanced administration from command line (CMD, Bash or PowerShell) and/or scripting experience
Please apply with your updated CV