Sorry, this job is no longer available.

(Loading More Opportunities)

1st Line Helpdesk Engineer

My Bournemouth based client is looking for a highly competent 1st Line Support Engineer to join its Helpdesk.

Working as part of their support team, you will be responsible for assisting clients with their technical issues.

This is a fantastic opportunity to join a growing national business, the position offers career progression.

Essential Skills include experience with:

  • Windows 7 and Windows 10 Operating Systems
  • Office 365 Email Solutions
  • Exchange2007/2010/2013/2016 Mailbox Management
  • Active Directory Users/Computers Management
  • Basic Client-side Networking experience
  • Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
  • Microsoft Office Applications
  • Prior experience working within a Managed Service Desk provider.
  • 2 Years + Experience working within IT Support
  • Exceptional interpersonal skills, with a focus on listening, and questioning.
  • Exceptional oral and written communication skills.
  • Proven experience resolving incidents quickly by using remote support tools
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exposure to HP and Dell hardware. Advantageous Skills include:
  • Hold a Microsoft Qualification
  • *SonicWALL Experience
  • Sophos Anti-Virus
  • Windows Server 2008/2012/2016

Daily Job Duties to include:

  • Log and resolve technical incidents
  • Ensure SLA targets achieved & working to reduce SLA target times
  • Report on progress of incidents and update relevant service management tools
  • Ensure relevant technical documentation is appropriately maintained and available
  • General day to day support
  • Provide a single point of contact for end user support using all contact mediums
  • Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion
  • Establish a quality working relationship with end users
  • Understand and operate the escalation procedures

Own transport is required as there are occasions that you will be onsite with clients

Dorset, England, UK