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2nd Line Support Engineer

2nd Line Support Engineer, Newcastle

We're seeking a 2nd Line Support Engineer to join a busy support team based in Newcastle. Working as a 2nd Line Support Engineer, you'll be expected to help troubleshoot and resolve support tickets as they come in, taking ownership of problems and guiding them through to a successful resolution.

What will I be doing?

The 2nd Line Support Engineer will join a supportive team and work to provide expert support to a range of users. In this varied role, the 2nd Line Support Engineer will act as an escalation point for more junior team-mates, supporting them in finding appropriate fixes to issues. You'll also manage tickets and take ownership of fixes direct from users.

About the company

The 2nd Line Support Engineer will be joining a local success story and an established brand. The company is stable, secure with an excellent track record for growth. You'll be joining at a time of continued expansion, presenting opportunities for excellent career progression! This is a growing company seeking passionate individuals who want to take a step forward in their career!

The ideal candidate will have…
- Prior Support experience ideally to a 2nd Line level.
- Exposure to a wide range of technology from desktop support through to network support and wider infrastructure.
- Experience supporting Microsoft products and devices.
- Any indepth knowledge of Group Policy / AD would be highly advantageous.

So what’s next?
If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.

Corriculo Ltd acts as an employment agency and an employment business.

Newcastle Upon Tyne, England, UK