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Software Support Engineer (Java & Production Support)

About Global Tech.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. Thats what we do at Walmart Global Tech. Were a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the worlds largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.

Team and Position Summary:

CSII Team is responsible for operations, Stability and reliability of highly optimized supply chain suite of products to manage entire gamut of supply chain lifecycle for our retail and ecommerce lines of business. With our rapidly increasing footfalls in stores and exponential growth in online orders; this all has to be done to scale millions of owned and marketplace SKUs complete inbound and outbound fulfilment lifecycles.

Teams mission - Enable customers to receive their orders when and where they want in an innovative and cost effective way for Walmart derives from Walmarts mission statement - Save Money. Live Better complementing our organizations philosophy to deliver low prices every day, on everything.

How we achieve this, comes down to the team of Operation specialist and smartest technologists from India focused on the entire suite of supply chain management products for the Walmart Supply Chain at a massive scale. From forecasting & replenishing inventory for millions of items worth billions of dollars, sourcing of millions of orders, to route optimization & last mile delivery to Warehouse Management Systems to most advanced grocery & order management systems & Item and inventory Systems. Operations team will minimize any disturbance to Supply chain operations by proactively identifying and remediate potential cause resulting in minimum to zero system downtime.

With over 4,000 associates in Silicon Valley, San Diego, Portland, Brazil, United Kingdom and India, were bringing together some of the best professionals from around the world. If youre inspired by the opportunity to solve complex problems at scale and make a difference for our customers and members, join us.

The position Software Support Engineer-II will require the associate to be part of the production support team and ensure the stability and high availability of the applications to the users. Will also be actively participate in the tech debt , vulnerability remediation , proactive monitoring setup and Bug fixes are taken care.

Position Responsibilities:

  • Independently own and address and resolve applications issues, provide updates and perform root cause analysis.
  • Plan, execute and implement applications and configuration change procedures
  • Supervise all alerts related to application and system procedures and provide services proactively.
  • Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.
  • Gain and maintain expertise in flow of application process and systems related to domain
  • Flexibility - responsibilities may require occasional evening and weekend work
  • Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)
  • Install and prepare tools required for proper functioning of applications on regular basis.
  • Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
  • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
  • Follow standards and best practises to bring operational efficiencies, stability and availability of the system.
  • Comprehend various metrics on operational dashboards and reports and take corrective actions

Position Requirements:

Minimum qualifications:

  • An Engineering Degree - B.E/B.Tech/ Under graduate in any stream Computer Science preferred.
  • 2-4 + years of relevant experience with the following skills
  • knowledge of operating systems, Databases, application stacks and network systems
  • Previous experience dealing with support cases or requests via e-mail, telephone and in person
  • Basic systems ,software engineering and Architecture knowledge
  • Ability to code/Script in one of the languages (C#, Python and Java) and working knowledge of SQL and Databases
  • Basic knowledge and understanding in emerging technologies of Cloud, Distributed computing and big data
  • Worked on monitoring and alerting tools .
  • Skill set : Item & Inventory - Support / Technical Operations (JAVA)
  • Core Skills : JAVA,J2EE, Scripting (Shell/Python)
  • DataBase: NoSQl-Cassandra ,Oracle
  • Messaging and communication: Kafka/RESTful
  • Architecture: Microservices

Additional Qualifications:

  • Large scale distributed systems experience, including scalability and fault tolerance.
  • Exposure to cloud infrastructure, such as Open Stack, Azure, GCP, or AWS
  • A continuous drive to explore, improve, enhance, automate and optimize systems and tools.
  • Strong computer science fundamentals in data structures and algorithms
  • Exposure to information retrieval, statistics, and machine learning.
  • Excellent oral and written communication skills.

Walmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

chennai, TN, IN