Relationship Manager, Priority Banking

Primary Location : Asia-Malaysia-Johor Bahru

Schedule : Full-time

Employee Status : Permanent

Posting Date : 18/May/2022, 11:45:57 PM

Unposting Date : Ongoing

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, todrive commerce and prosperity through our unique diversity, together with our brand promise, to behere for good are achieved by how we each live ourvalued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities


In/outbound ETB advice & sales
To proactively acquire portfolio AUM of Priority Clients besides Personal clients.
Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
Meeting clients when required (at least once a month).
Prepare and educate clients to interacting via online, Client Centre
NTB referrals from clients
Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking.
Provide advice to Personal Clients approaching Bank with complex investment needs

To achieve agreed revenue and new sales targets.
Agreed service standards to customers.
100% Operation control under operation risks guidelines and sales compliance.
To cascade and live the values.
To undertake special projects / assignments.
Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
No overdue Control Sample Testing (CST).
Maintaining robust controls and monitoring actions


A need based approach to source New to Bank (NTB) Priority Banking customers and engage the customer for new Business and refer Priority AUM qualified client back to branch managed RM channel.
Deliver sales targets to meet new business and acquisition goals.
Conduct extensive marketing and systematic Telemarketing on leads provided and if needed, account management activities in bringing up the AUM qualified criteria.
Participate in Priority and Commercial Clients (CC) activities, i.e. market outlook seminars, lifestyle events, year –end gathering and etc to acquire new to bank customers and referrals while exploring opportunity to upgrade existing bank customers to qualified Priority customers.
Participate in sales promotion and activities to achieve/exceed defined sales targets.
Prepare and consolidate accurate reports on sales activities.

Engage Priority and potential customers through 100% leads activation.
To improve Products per Customer (PPC) rate through digital solution penetration.
Responsible in building an information database on PIC customers to support relationships building and cross-selling efforts.
People and Talent

Skill requirements

Product broadening
Enhanced multi-product Priority knowledge
Market and competition knowledge
Possess all relevant investment & insurance certifications and licensing

Client engagement
Presentation and soft skills tailored to engaging Affluent Clients
Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Good communication & presentation skills
Negotiation and objection handling
Client training on digital solutions

Journey completion
Discipline and good time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Strong analytical ability
Understanding of Priority CDD principles
Interpersonal and complaint handling skills
Bank's product knowledge
Understanding of policies and procedures
ABM rules / Bank Negara FEA regulations
Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate
A degree in banking or other related field
Good sense of responsibility
Ability to multitask
Good judgement to make financial decisions
Ability to work in a team Excellent verbal and written communication skills
Ability to maintain the integrity of highly confidential customer and Bank information
Ability to deal effectively with time pressures, and multi-tasking on level of customer activity; effective problem solving skills.
Computer literate.
Able to work with minimum supervision
Good understanding of reconciliation /investigation practices
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We are a leading international banking group, with around 86,000 employees and a 150-year history in some of the world’s most dynamic mar...
Johor Bahru, 01, MY