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Sr Associate Information Systems Software Application Engineer

Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
Come be a part of something big.
Workday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.

About Go-To-Market Team:
The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others

About the Role

Our Go-To-Market (GTM) Enterprise Applications team is currently looking for a Sr Associate Software Application Engineer - Salesforce Platform.

Job Description
  • This role is part of the GTM (Go-To-Market) Platform team that is responsible for the Salesforce implementation at Workday. Our team enables continuous improvements to the application and supports our Marketing, Sales, Services, Support, Finance and Legal business partners; responsibilities include responding to service requests, incidents and enhancements and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving best practices and processes.

Responsibilities:
  • Application Support activities (Service Request, Incident & Problem management, build Proactive Monitoring capabilities, Bug Fixes, Enhancements) in the Salesforce Platform team
  • Contribute to Salesforce Platform optimization, scalability and security initiatives


Technical:
  • Software Application Troubleshooting at Application, Database, Network & Integration layers
  • Software Application Development (Bug Fixes & Enhancements) on the Salesforce platform using Object Oriented design methodologies and Salesforce technologies- Apex, Visual Force, Apex Triggers, Salesforce Integrations, APIs

    Business/Functional:
  • Develop expertise of Workday Go-To-Market business applications end-to-end
  • Develop subject matter expertise of Workday's Enterprise Applications including Integrations
  • Salesforce Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc
  • Develop monitoring systems for the critical Salesforce Platform business workflows to preempt issues and resolve
  • Deliver Automation of tasks/service requests

    Process:
  • Perform trend analyses, and develop action plans for improving SLAs and reducing case volume and problems
  • Incident troubleshooting, resolution and technical root cause analysis to address the problem permanently
  • Identify business risks, inefficiencies, issues and opportunities related to Salesforce platform
  • Create documentation, maintain standardization and look for ways to continuously improve processes & procedures


About You

Basic Requirements:
  • Bachelor's with 5+ years of experience OR MS with 3+ years in Computer Science or Information Technology
  • At least 3+ years in Enterprise Software Application Support OR At least 3+ years in Enterprise Software Application Development
  • Strong technical knowledge of enterprise software application development and enterprise application integrations (Salesforce, Heroku, Apttus, MuleSoft/SnapLogic)
  • Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)

Other Requirements:
  • Knowledge of IT service management tools and best practices(preferred)
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users. Demonstrated ability to learn and embrace new technologies, applications, and solutions.


Professional Certifications:
  • Salesforce Certified Developer (Required)
  • Salesforce Certified App Builder / Salesforce Certified Administrator (Required)
  • Enterprise Integrations (MuleSoft/SnapLogic) (Preferred)
  • ITIL Foundation Certification (Preferred)
  • Apttus Product Certification (Preferred)

    #LI-VBH2022


As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact accommodations@workday.com to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Company
Workday
Posted
06/21/2022
Salary Range
$127,000.00 - $152,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
Pleasanton, CA, 94566, US