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Sales Operations Coordinator

About Nevro

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. We started with a simple mission to help more patients suffering from debilitating pain and developed our proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 80,000 patients globally. Nevros comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza, Senza II, and Senza Omnia are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. Nevros unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management.

Job Summary & Responsibilities

The Sales Operations Coordinator serves field-based customers by fielding helping to troubleshoot and resolve common field questions to provide insight into process and system related inefficiencies as well as improving systems and processes. Collaborates cross functionally to seek feasible solutions to help improve field related issues. This role reports to the Director, Commercial Operations.

  • Works closely with the sales team to troubleshoot and identify common problems, assist with resolving FHD tickets, and working with internal teams to assist with other field-based needs
  • Applies critical thinking skills to resolve issues by creating solutions where possible
  • Has common process knowledge across all commercial business processes to determine point of contact for issues i.e. Sales ops, NevroCloud, Programmer team, IT, NevroCare, Therapy Excellence, Legal, Pricing and Customer Service
  • Track and identify process and system inefficiencies to define new process improvement opportunities to be reviewed by manager
  • Identifies areas to improve workflows by monitoring issue resolutions, identifying and resolving problems
  • Works with a high sense of urgency and positive attitude
  • Participates in new system end user testing and validation activities
  • Maintains professional and technical knowledge
  • Other duties as assigned
Role Requirements
  • At least 2 years experience in Sales Operations, Customer Service, Sales Support roles
  • Bachelors degree. Equivalent years of experience may be substituted for the degree requirement
Skills and Knowledge
  • Strong cross functional communication skills
  • Strong customer service skills
  • Proficiency with Salesforce
  • Proficiency with Microsoft Office
  • Strong attention to detail and superior organizational skills


Salary Range
$52,000.00 - $90,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Redwood City, CA, 94061, US