Business Systems Analyst 2
As a Business System Analyst 2, you will have an opportunity to be part of the CRM team which is focused on creating world class customer data platform using Epsilon’s market-leading CDP product – People Cloud Customer. This role requires you to have both business and technical expertise and will need you to act as a liaison between the client and the technical delivery teams. You will play a key role within the CRM Technology organization — across many disciplines within the SDLC — including requirements gathering, documentation, design, and testing. In addition, you will also be expected to work closely with the Project Manager (or Account Manager) to assist in project delivery.
What you’ll do as a CRM, Business System Analyst 2
Create requirements documents such that it covers all business requirements, data needs, and business rules
Trace business requirements to Functional and Non-Functional Specifications to cover data exchange, warehouse/mart processing, business rules, and end user use cases (campaigns, reports, and analytics)
Perform detailed analysis of product feature fitment versus business requirements to create functional specifications for gap areas
Analyze data quality and recommend changes when required.
Provide complete and accurate source to target and API specifications including end points, authentication and encryption methods
Help onboard multiple vendors/sources to Epsilon solution
Leverage partnership with client services and relationships with clients to ensure smooth / seamless project execution
Become an insider and trusted advisor to client teams from a BSA perspective
Have effective client meetings, understand deliverables, and drive successful outcomes
Help in developing and implementing best practices, standards and methodologies around business analysis and data analysis
Relevant business analysis work experience in the database/ data driven marketing space
Good understanding of CRM, Marketing concepts and various marketing channels like Direct Mail, Email, Mobile, etc.
Experience translating business requirements into functional/business specifications
Good understanding of data warehouse and data mart concepts
Strong SQL skills, must be able to write queries
Good understanding of API, JSON , XML and SOAP UI.
Ability to multi-task, prioritize and quickly change priorities
Excellent written and communication skills
Ability to work collaboratively with global teams
3 + years of experience.