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Desktop Support with Networking_TCS

JOB DESCRIPTION




Client Name:
Cargill


Job Title:
Field Service Engineer


WON/SWON :



Reporting to:
Aqueel Shopurwala


Location:
India - Gurgaon


Department/Practice:
IT


Job Purpose and primary objectives:
Provide 2 nd level IT support in trading environment


Key responsibilities (please specify if the position is an individual one or part of a team):


Providing customer break fix support including off office hours and weekends for designated equipment in building




Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals




Documents, maintains, upgrades or replaces hardware and software systems




Communicating clearly in written and verbal form




Accepting and delivery of all service calls assigned




Completing all administrative tasks associated with each call




Responsible for control and return of assets and inventory




Other duties may be assigned to meet business needs




Installing wires and cables as well as splice wires or cables




Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met




Executive, traders support.




Video conferencing support.




Support Remote support teams if required.




Support implementing/executing infrastructure-projects (small projects) only locally within the location.







Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):


None




Other responsibilities Budgets, targets, equipment etc (please specify):





Key Skills/Knowledge:


Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software




Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)




Knowledge on office products like word/excel/Email clients




Proficiency in desktop support including knowledge of current Windows operating systems




Hardware support - laptops, Printers, Desktop, Telephony equipment's break fix




Backup restore of OS and Data




Procurement of Hardware, Maintaining the assets and Hardware spare stocks




Hands on Audio/Video Conferencing experience




Experience in performing asset refresh




Experience in network trouble shooting




Basic Knowledge on windows Active directory and group policies




Ability to lift and or move various computer equipment and ladder up to 30 kg.




Bilingual (Mandarin & English)




Experience required:


Good Communication skills




ITIL concepts strongly preferred




MCSE or MCP preferred




Min 5 years of relevant experience




Experience in a trading environment




Duration of the Assignment:
2 Years. Can be extended.


Start Date (please mention the date not ASAP) :
27/12/2021


Rate per day/month of billing that TCS will get from client:



Salary Range Payable (please specify if sales incentive plan will be applicable ):



Number of persons required:
1


Special working conditions (travel, on call etc):
Candidate will be based at Indonesia Ketapang Poliplant working in a shift 8AM-5PM or 9AM-6PM Can be called outside office hours for major incidents at the location.


Additional remarks (if any):



Person Specification:
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
Good communication skills required.
Problem ownership and follow-up.
Posted
06/19/2022
Location
Chennai, TN, IN