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Desktop Support with Networking_TCS


Client Name:

Job Title:
Field Service Engineer


Reporting to:
Aqueel Shopurwala

India - Gurgaon


Job Purpose and primary objectives:
Provide 2 nd level IT support in trading environment

Key responsibilities (please specify if the position is an individual one or part of a team):

Providing customer break fix support including off office hours and weekends for designated equipment in building

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

Documents, maintains, upgrades or replaces hardware and software systems

Communicating clearly in written and verbal form

Accepting and delivery of all service calls assigned

Completing all administrative tasks associated with each call

Responsible for control and return of assets and inventory

Other duties may be assigned to meet business needs

Installing wires and cables as well as splice wires or cables

Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met

Executive, traders support.

Video conferencing support.

Support Remote support teams if required.

Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):


Other responsibilities Budgets, targets, equipment etc (please specify):

Key Skills/Knowledge:

Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software

Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)

Knowledge on office products like word/excel/Email clients

Proficiency in desktop support including knowledge of current Windows operating systems

Hardware support - laptops, Printers, Desktop, Telephony equipment's break fix

Backup restore of OS and Data

Procurement of Hardware, Maintaining the assets and Hardware spare stocks

Hands on Audio/Video Conferencing experience

Experience in performing asset refresh

Experience in network trouble shooting

Basic Knowledge on windows Active directory and group policies

Ability to lift and or move various computer equipment and ladder up to 30 kg.

Bilingual (Mandarin & English)

Experience required:

Good Communication skills

ITIL concepts strongly preferred

MCSE or MCP preferred

Min 5 years of relevant experience

Experience in a trading environment

Duration of the Assignment:
2 Years. Can be extended.

Start Date (please mention the date not ASAP) :

Rate per day/month of billing that TCS will get from client:

Salary Range Payable (please specify if sales incentive plan will be applicable ):

Number of persons required:

Special working conditions (travel, on call etc):
Candidate will be based at Indonesia Ketapang Poliplant working in a shift 8AM-5PM or 9AM-6PM Can be called outside office hours for major incidents at the location.

Additional remarks (if any):

Person Specification:
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
Good communication skills required.
Problem ownership and follow-up.
Chennai, TN, IN