Desktop Support with Networking_TCS
Field Service Engineer
India - Gurgaon
Job Purpose and primary objectives:
Provide 2 nd level IT support in trading environment
Key responsibilities (please specify if the position is an individual one or part of a team):
Providing customer break fix support including off office hours and weekends for designated equipment in building
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Communicating clearly in written and verbal form
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
Installing wires and cables as well as splice wires or cables
Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
Executive, traders support.
Video conferencing support.
Support Remote support teams if required.
Support implementing/executing infrastructure-projects (small projects) only locally within the location.
Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):
Other responsibilities Budgets, targets, equipment etc (please specify):
Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software
Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
Knowledge on office products like word/excel/Email clients
Proficiency in desktop support including knowledge of current Windows operating systems
Hardware support - laptops, Printers, Desktop, Telephony equipment's break fix
Backup restore of OS and Data
Procurement of Hardware, Maintaining the assets and Hardware spare stocks
Hands on Audio/Video Conferencing experience
Experience in performing asset refresh
Experience in network trouble shooting
Basic Knowledge on windows Active directory and group policies
Ability to lift and or move various computer equipment and ladder up to 30 kg.
Bilingual (Mandarin & English)
Good Communication skills
ITIL concepts strongly preferred
MCSE or MCP preferred
Min 5 years of relevant experience
Experience in a trading environment
Duration of the Assignment:
2 Years. Can be extended.
Start Date (please mention the date not ASAP) :
Rate per day/month of billing that TCS will get from client:
Salary Range Payable (please specify if sales incentive plan will be applicable ):
Number of persons required:
Special working conditions (travel, on call etc):
Candidate will be based at Indonesia Ketapang Poliplant working in a shift 8AM-5PM or 9AM-6PM Can be called outside office hours for major incidents at the location.
Additional remarks (if any):
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
Good communication skills required.
Problem ownership and follow-up.