Solutions Architect FSM

As a member of the Diabsolut Inc. Professional Services Group, the Solutions Architect FSM is a key player in an exciting, customer interfacing role that couples technical and customer relationship skills to successfully implement ClickSoftware’s product offerings.

The Solution Architect for Diabsolut Field Service Management (FSM), will lead project teams to lead client meetings, define & sequence tasks, document the solution, lead the technical implementation and assure the quality of the delivered application.

Primary Responsibilities:

•Working with customers to translate the customer business requirements into a working solution using SFS

•Providing technical assistance and supervision to other project team members

•Who has experience with a large-scale Enterprise organization (multi-national with localization requirements)

•Oil, Gas, and Water utilities knowledge or experience preferably

•Experience running a technical team to design, build, test, delivery, and support a large-scale integration and migration project

•Strong implementation knowledge of SFS Assets, Contracts, Inventory, and Mobile

•Strong implementation knowledge of Omni-channel and/or Salesforce REST APIs for SFS

•Design, configuration and implementation of the scheduling application functionally, workflow, business rules, and algorithms based on Salesforce FSL’s framework

•Design, configure, implement & deploy Salesforce Field Service ’s application functionally

•Design the integration of Salesforce suite of products with various systems such as customer interaction systems (e.g. Clarify and Siebel) and ERP (e.g. BAAN, PeopleSoft, SAP, Maximo) and GIS systems (e.g. ESRI)

•Lead the solution delivery team(s) to develop best of breed integrated scheduling solutions

•Capability to lead complex design and requirement workshops

•Collaborate with Project Managers to define the work tasks and assignments


•B.Sc. in Computer Science or equivalent

•Significant Field Service Lightning experience solutioning complex requirements

•Service Cloud experience solutioning complex requirements

•Integration of Salesforce with various middleware and point to point

•At least 5 years of ‘hands-on’ experience with the implementation of enterprise commercial business applications

•Capability to lead complex design and requirement workshops

•Strong client relationship skills

•Experience with medium and large-scale implementations

•Agile and Waterfall project experience

•Experience mentoring junior resources

•Certifications in Salesforce, ClickSoftware 8.3, and FSE considered a defined asset

•Excellent written and verbal communication skills in English and French

The ideal candidate is someone with excellent communication skills; have the initiative and resourcefulness plus the demonstrated ability to work without supervision. The ability to be self-driven, action oriented, and have the tenacity to succeed despite obstacles would be a definite plus.

About Diabsolut Inc.:

Since 2003 Diabsolut Inc.’s goal has been to make every client a reference, and we are proud to say that we have achieved and continue to achieve that goal.

Through a diverse portfolio of solutions centered on implementation and consulting, we anticipate and answer the ever-evolving technological needs of our clients. We assist organizations in understanding and addressing the often unforeseen operational and employee-related challenges that accompany major change; while combining extensive understanding with strong partnerships to advance strategic goals, transfer crucial knowledge, and move businesses forward, fast.

At Diabsolut Inc. our people and approach are different, because each employee plays a part in the success of our business. We focus on acquiring top talent and empowering our teams and people to perform at their best. Our continued success lies in teamwork, diversity, and our passion to excel.

We’ve been recognized as a top company and place to work, and are proud to have placed as one of Canada’s Best Employers for Recent Graduates for the past 5 years.
Location Global - Remote Apply now Cancel
null, KA, IN