Digital Data Analyst

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Digital Data Analyst

Date: 13-May-2022

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel Group

About Us

Optus, a wholly owned subsidiary of Singapore Telecommunications (SingTel) is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Optus’ vision is to be Australia’s most loved everyday brand with lasting customer relationships, and we’ll achieve this by creating Unique customer connections and by being Digital everywhere, delivered by our Amazing people.

About Living Networks

We are bringing you a whole new level of connectivity – it’s connectivity your way. The Optus Living Network adapts and transforms telecommunications from a set and forget service in the background into a real experience – YOUR experience – that comes alive when and how you want it to. At Optus, customers are the centre of our world – and we want to rock our customers’ worlds. So, we developed a plan to create a network that could bring people closer together, simplify life’s complexities or amp up more of what you love. The Optus Living Network sets the new bar for what telecommunications should be by putting you in command of your connectivity. We’ve tested if giving customer more control over connectivity resonates. We have already introduced some of the Optus Living Network’s early features: Donate your Data, a new way to do good with unused data; Unlimited Data Day s, a way to access 24 hours’ of data ‘off the metre’; Game Path , a service that reduces lag and jitter for gamers; and Optus Pause , a unique way to simultaneously pause any or all devices in your household for some quality, tech-free time.

  About the Role

The Digital Data Analyst within the Digital Hub is a critical role in the Digital Analytics Chapter within the Tribes within Consumer. The Digital Tribes have been established to allow the rapid development and launch of Optus Digital assets covering all aspects of Optus Digital interactions with customers. The Data Analyst will be a strong proactive contributor to the delivery of squad OKR’s, looking not just at delivery of existing initiatives but also the identification and delivery of new opportunities across all Digital assets. You will engage and collaborate with their key Business Unit stakeholders to understand the key business problems to be solved and the key business metrics they need to impact through business analysis and intelligence, supporting the translation of requirements into analytical tasks. The effective interpretation of business trends, customer behaviours and market dynamics are critical to the success of the company. In order to make these recommendations, the Data Analyst must be proficient in a variety of analytical techniques including data, statistical and commercial analysis as well as be comfortable with digital tracking implementation across different digital assets. The Data Analyst must be able to work with a number of stakeholders through the end-to-end business analysis process from requirements gathering to problem articulation and delivering recommendations back to the business. 

Responsibilities will include:

Writing and developing tracking specifications for web and app tracking implementation
Testing web and app tracking implementation against specification and business requirements
Querying customer data, performing analyses, and presenting findings in a clear and understandable language
Building data visualisation dashboards for product reporting and insights
Performing data, statistical and commercial analysis to understand how customer behaviour, product changes and market dynamics impact the Consumer business
Developing recommendations with a clearly articulated, structured argument
Delivering findings back to stakeholders to drive well-informed decision-making
Contributing to the overall chapter delivery of business insights and recommendations to delivery against the Digital Tribe objectives

  About You

We are looking for the following skills, experience and attributes:

Tertiary qualifications in a quantitative field (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics)
SQL &/or R Programming skills
Data presentation skills using Tableau/Microsoft Power BI or other data visualisation tool
Excellent communication and presentation skills
Demonstrated analytical skills developed from experience in similar roles
Must be a proactive self-starter, with the ability to use a high level of initiative
NCS Group
Macquarie Park, NSW, AU