Operations Manager - Gateway
About the role
Your focus will be to drive operational excellence by managing andcontrolling aspects of the operations whilst developing and influencingpositive team outcomes. Comprehensive knowledge and experience in the areas ofoperations/logistics, sales, industrial relations and contemporary leadershipprinciples are important.
Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
Ensure continuous improvement and share best practices implementation
Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
Explore opportunities to improve service level in the most cost-efficient way
Ensure all resources are focused to achieve high quality service performance
Ensure staff are trained identifying training needs and implementing programs and people development strategies
Ensuring full compliance with Transport, Chain of responsibility and WHS legislation requirements resulting in a safe work environment for all stakeholders
Knowledge of optimisation processes
Knowledge of the business levers, processes, structures and finance
Good knowledge of Operations processes and related technology
Proven track record of continuous improvement
Ability to realise concepts in a can-do mentality;
Understands communication requirements in a multi-cultural environment.
Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
Professional certification or equivalent level of experience
Minimum five years of people management experience, preferably gained from an Operations role
Eligible for FedEx bonus scheme
Leada team of dedicated warehouse employees
Training & continuous learning opportunitiesavailable
Competitive base salary + super + mobile
People-Service-Profit (P-S-P). We take care of ourPeople so that they can deliver impeccable Service to our customers who willgive us the Profit necessary for FedEx to be successful. Our success in theindustry is attributed to our people. Through our P-S-P philosophy, we have awork environment that encourages employees to be innovative in delivering thehighest possible quality of service to our customers. We care for ouremployees’ well-being and value their contributions to the company.
We honour innovation, integrity and commitment. Wehave many formal policies, procedures and programs to bring out the best in ourstaff, individually and in teams.
We strive to be the Best Company to work for withthe Best Service and the Best Brand in our Industry.
We are a supportive, caring and passionate team ofoperations professionals and we pride ourselves on our high performance, highintegrity culture. If this position and our working environment sound like theright fit for you, then do not wait and please apply today.