Guest Service Agent
We are looking for an enthusiastic and professional Guest Service Agent on a casual basis at Oaks Gold Coast Hotel. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
This position will work across both Avani Broadbeach and Oaks Gold Coast Hotel. Guaranteed hours of 8 hours per week.
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
Meeting guests and customers when they arrive and ensure they are settled in their rooms.
Maintaining professional, open and honest communication to assist guests and make accurate bookings.
Availability to work shifts between Monday to Sunday (between 6.00am and 11pm).
Immaculate personal presentation.
Professional interpersonal and communication skills.
Remuneration for this role is $27.15 per hour + superannuation (higher hourly rate on weekends!)
Previous experience working in hospitality, providing customer service and guest services is advantageous.
Join our positive and vibrant team and be rewarded with these team benefits:
Discounts on accommodation across all Minor Hotel brands
Discount when you visit any of our restaurants, cafes and bars
Paid Birthday Leave & Paid Vaccine Leave
Reward & Recognition programs
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.