Customer Training - Japanese Language

The Microsoft Experience Centre is 1 of 3 Hub’s based in Sydney, New York & London. Our goal is to showcase Microsoft innovation whilst empowering people and organizations to achieve more on their journey with technology. 

As a Training Associate within the Sydney HUB, you will be responsible for maintaining and building new customer relationships to support them in their journey using Microsoft products from deployment throughout. To drive the best possible usage, the Training associates will lead Microsoft technology training workshops, community workshops as well as conduct demonstrations for large groups within Enterprise. Training associates also provide MIE training and certifications for EDU customers. If you are customer obsessed, have a natural interest in technology and you love working in a high energy, passionate team we would love to hear from you. 


Responsibilities


Customer Knowledge and Obsession 

Understands customer business needs through background research and initial conversations; partners with manager and stakeholders to identify and align training content with customer goals.
If you are assigned to a location with a Microsoft Experience Center (MEC) or Company Store (ECS), a portion of your time may be spent serving customers in the MEC or ECS as business requires.

Training Program Customization 

Leverages, aligns, and integrates communication training content and customizes the messages resource documents, training documents, presentations, web-based information) for specific customers under the direction of senior team members.

Facilitate Training 

Co-facilitate Microsoft technology training workshop sessions for large and small groups of Enterprise, Corporate (SMC), Small Business (SMB), and Education (EDU) customers to drive product usage and adoption of product and services. Uses established training agenda and communication plans to facilitate relevant training via the phone, email, video, and in-person when appropriate.

Trusted Advisor 

Articulates to customers how Microsoft technology Microsoft 365) can enable digital transformations and increase functionality and efficiency or work; engages customers in discussions to identify opportunities in their work, in collaboration with partners and services. Builds and maintains relationships with the Assisted Sales, Enterprise, SMC, and EDU account teams and shares sales opportunities. Drive end-user excitement and Microsoft 365 adoption and usage with a focus on Microsoft Teams. Identifies and escalates blockers for resolution to accelerate customer usage.

Learning 

Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks essential knowledge of training techniques and Microsoft products.

Social Media 

Establishes a professional brand using social media tools LinkedIn).

Scheduling and Event Administration 

Updates the training and community events calendar. Logs attendees and completes event recaps.

Achieve Targets 

Meets or exceeds expectations for number of events and users trained. Receives positive peer and manager feedback (via Connect). 


Qualifications


Required Qualifications： 

High School Diploma AND 1+ year(s) sales, customer service, or training experience OR equivalent experience. 
Native or fluent Japanese language skills

Additional or Preferred Qualifications 

High School Diploma AND 2+ years sales, customer service, or training experience 
OR Bachelor's Degree 
OR equivalent experience.