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Home Adjusting Area Manager QLD Rural


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

We are currently looking for an Area Manager to join the Home Adjusting Team in the QLD Rural region.

Reporting to the Senior Manager, Home Adjusting, this role will see you take responsibility for the colleagues, their service delivery and financial performance of the Home Adjusting Service to clients in your area.


Lead day-to-day area operations of the Home Adjusting team, made up of adjusters and claim assistants
Ensure resource planning is in place to manage workflows and seasonality
Mentor and support your team through coaching, development, file reviews etc to enable them to deliver the outcomes required by Insureds and Clients alike.
Ensure digital tools and systems are leveraged and maintained in accordance with requirements
Achieve delivery targets including cost, timeliness, and quality requirements
Assist Major Event Response management whether for a Major Event in your region or elsewhere in the country
Maintain a sound understanding of technical loss adjusting capability, including a applying an understanding of policy interpretation and application
Where required, handle and resolve customer complaints, whether directly received from your team or from a client.
Manage the portfolio of claims within your region to ensure regulatory requirements WIP, claim life and other metrics are achieved.
Understand budget requirements and drive service alignment to achieve monthly, quarterly, and annual financial objectives
Implement and supporting talent development programs and retention initiatives

About you

Loss Adjusting qualifications
A minimum of 5 years Loss Adjusting experience
Demonstrated experience leading and managing geographically diverse teams
Highly developed commercial acumen
Analytical and critical thinking abilities
Outstanding interpersonal, communication and leadership skills

How to apply

To be considered for this role, please first advise your current Manager of your interest in the position, and then forward your resume to or apply online using your Workday profile.

Employee Referral Opportunity : If you know someone who you believe would be suitable and would like to refer them, please email their contact details and CV to

Cairns North, QLD, AU