Desktop Support Analyst

Financial Services firm – Buy Side Funds
Permanent opportunity

About the Role:

An opportunity is available for an experienced Desktop Support Analyst for a fast-growing Financial Services firm in the Sydney CBD. The role will be responsible for providing level 1-3 support to users in the Buy Side Funds space. To be considered for the role it is essential that you have previous experience working for companies across Buy Side Funds, Investments, Wealth or Trading (fixed income or Equities).

Position Overview

Provide level 1-3 desktop support to employees across the above mentioned Financial Services domains.
Provide support over the phone, through email and in person using a ticketing system.
Troubleshoot network issues and devices.
Maintain servers.
Set up users on work stations, personal computers, and mobiles.
Desktop support and networks management automation.

About you:

Experience working with ticketing systems and providing level 1-3 desktop support.
Prior experience providing support for Financial Services companies, particularly those in Buy Side Funds, Investments, Wealth or Trading.
Support for Windows 7, Windows 10, Windows Server.
Good comprehension of Active Directory and Office 365 Administration.
Power BI, SQL, and Sharepoint.
Some exposure to Azure, virtual machines, and monitoring.
Good communication skills, since position will involve providing support in person and over the phone to non-technical users.
PR or Citizen of Australia – Sponsorship not available

Nice to have:

Python or Bash
Deployment software
Power BI
Financial Markets, Bloomberg, Reuters, IRESS
Sydney, NSW, AU