Technical Account Manager (AUS)


acquire and maintain detailed knowledge of all DataMiner features
take ownership of the full technical implementation of your projects
become your customers’ primary contact for all technical matters related to your projects
fully understand all aspects related to the functional and technical specifications of your projects
ensure sufficient documentation of all technical requests to other Skyline departments to guarantee efficient implementation of all technical aspects of your projects
troubleshoot all technical issues that affect project delivery
perform quality assurance from a functional perspective on all technical features in your projects
create and maintain all required project documentation for acceptance, hand-over, and internal presentation procedures
identify potential commercial opportunities and notify the appropriate Sales Manager


you are a fast learner and adapt quickly to new situations
you are communicative and have effective interpersonal and organizational skills
you think logically, keeping the client first in mind
you have natural technical insight and a positive, can-do attitude
you can work independently and prioritize tasks
you are passionate about the benefits of software technology

technical skills

familiar with software programming
experience with HTML, XML, client-server systems and SNMP
profound knowledge of HFC broadband, IPTV, broadcast and satellite systems
strong affinity with MS Windows operating systems
profound knowledge of TCP/IP (firewalls, routers, …), multithreading, Web Services and .Net Remoting
knowledge of MySQL and Apache Cassandra is an asset

typical education

Bachelor, master or doctorate degree in ICT, Software and/or Telecom.

basic qualifications for consideration

This position requires you to work in Sydney, Australia with regular visits to the head office in Belgium. Good verbal and written communication skills in English.

what's in it for you?

gain experience with a vast array of cutting-edge technologies
be part of a team that has a disruptive impact on the global media and broadband industry
work in an international company while still enjoying the advantages of a small-company culture
an attractive gross salary, depending on your job category and professional experience, with additional fringe benefits
a healthy work-life balance: flexible working hours, work-from-home days
personal Learning & Development budget: credits you can spend on your personal development, with a wide range of opportunities to choose from
time for work and time for fun: get to know your colleagues during all kinds of social activities outside business hours
Sydney, NSW, AU