Copy Of Software Support Expert Engineer

Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees, interviews are being held virtually during the current global COVID-19 situation.Acronis is a world leader in cyber protectionempowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Software Support Expert Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!At Acronis, we are currently looking for a Software Support Expert Engineer. This position offers an opportunity to become an expert engineer in troubleshooting the Cyber Protection software products developed by Acronis Company a leading worldwide IT vendor company. Join an experienced technical team in our Customer Support Department to become one of the ultimate experts on the complex and challenging incidents related to our software. Serve as the last line of support available to the customers and focus on troubleshooting the most interesting issues escalated by other teams and colleagues.Our Software Support Expert Engineers deliver excellence in both technical expertise and communications with Acronis partners. They work together with other teams side by side to make sure we deliver the best products and services possible to the company partners and customers.WHAT YOU'LL DOTroubleshoot and resolve various technical incidents for the Companys corporate customers and partners involving various software, networking and hardware environmentsBuild and maintain strong relationships with the customers and partnersInteract with the various Engineering (Development, Quality Assurance, Data Center Operation) and Business (Professional Services, Product Management) departments to efficiently resolve complex technical customer issuesPlay your part in training and mentoring junior teammates by sharing your technical expertise and best communication practicesParticipate in developing documentation and Knowledge Base technical articles on the Company productsMaintain deep knowledge of the Company operations and products to support client requests in the best possible wayStay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)One or more of the following: Network expertise (knowledge in Wireshark, tcpdump, iperf; experience with deploying and troubleshooting network services like DHCP, DNS, VPN; network routing and switching management; CCNA/JNCIA as baseline)Windows Server expertise (knowledge in gathering and analyzing various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)Virtualization expertise (knowledge in deploying and managing various enterprise-grade hypervisors: VMware ESXi / Microsoft Hyper-V / KVM / Virtuozzo)Business applications expertise (administrator experience with one or more of the following: Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, HTTP servers)Storage systems expertise (knowledge in backend storage configuration and troubleshooting for NFS, iSCSI, S3, NetApp; iLO / iDRAC / IMPI power user; general knowledge of hardware troubleshooting for the enterprise grade servers: Dell, HP, Super Micro)Linux/UNIX expertise (application and configuration management; CLI power user; RHCSA as baseline; RHCE is a plus) Good communication skills and customer focusPassion for troubleshooting, ability to come up with efficient solutions for unordinary issuesAbility to prioritize and switch between a variety of time-sensitive issuesFluent English (both written and spoken)WHO WE AREAcronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environmentphysical, virtual, cloud, and mobileall at a low cost.Founded in Singapore in and incorporated in Switzerland in , Acronis is truly a global organization with more than 1, employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and , businesses, including % of the Fortune companies. Acronis products are available through 50, partners and service providers in over countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $ million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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