Deskside Support Engineer

*Reference: JHB-CJ-1*Our Client based in Gauteng is looking for a candidate with a can-do attitude, and works well with othersKey responsibilities- Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applications.- To diagnose and resolve hardware related issues on Desktops and Laptops.- Manage and update assigned service calls via a Service Desk Software solution.- Assist with audio-visual and technical requirements for meetings and presentations- Assist with Change and Release management activities (application testing, software delivery)- Maintain a shared knowledge base and engage in formal and informal knowledge transfer- Assist with the investigation of new technology, hardware and software.- Adhere to company processes and procedures including relevant documentation- Diagnose and resolve hardware related issues on Desktops and LaptopMinimum requirements- IT qualification/background (A+, N+, MCP)- 4 -6 years experience in an IT user support role within a professional services environment- Must have working knowledge of Desktop/laptop hardware,multifunction printers, networking- Must be able to work afterhours when required (on a shift basis)- Knowledge of and experience in supporting Information sources and trading systems highly advantageous.- A comprehensive knowledge of IT infrastructure technologyincluding LAN, WAN, hardware, networks (data & voice), operating systems, remote connectivity, platforms and configurations.- Experience of device support (including mobile devices).- Extensive experience working as a technical team member within a busy and complex IT organisation- Knowledge of and experience in supporting information sources and trading systems highly advantageousR .00 - .00 - Annually
Johannesburg, GT, ZA