Avbob: Departmental Head: Client Services - Polokwane (C2)

The above-mentioned position exists at the Polokwane Client Services branch and will report duely to the Area Manager: Insurance Polokwane and Administrative Head: Policy Services Administration. The incumbent will be responsible for resolving walk-in clients queries by managing the AVBOB Client Service Centre and liaising with the relevant role players towards achievement of set objectives and targets within the department. Job FunctionsFuneral Service,Insurance SpecificationMonitor financial and administrative tasks such as cash collection, daily reconciliation and bankingManaging all aspects of personnel management and administration such as time management, training and development, employee relations, performance management and wellness of subordinatesEnsure customers policy requests and related transactions are dealt with in accordance with policy and proceduresAdhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Groups policies and proceduresLiaison with peers, seniors and policy holdersMonitor Que-Management and Net Promoter ScoreEnsure effective system maintenance and reporting any discrepanciesGiving feedback on all production activitiesIdentify and assess possible and potential risks and implement corrective measuresReport on risk, FICA and ASISAAnalyse and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services RequirementsGrade 12A suitable industry entry qualification within the requirements of the Financial Services BoardComply with FAIS legislation for registration as Fit and Proper individuals:Applications who entered the industry as follows:- From years requires 30 credits on NQF 4 obtianed by 31 December - From years requires 30 credits or 60 credits on NQF 4 obtained by 31 December or full FAIS recognised qualification obtained by 31 December - All those appointed in the industry from the year onwards require a full FAIS recognized qualificationClear ITCClear criminal recordRE 5 certificateRE 1 certificate will be an added advantage
Polokwane, LP, ZA