Key Accounts Manager


A giant in the short term insurance and automotive industry, is looking for a Key Accounts Manager to join their Head Office in Sandton on an initial 3 Month contract. Should the successful applicant pass the probation period of 3 months, they will have the opportunity to join the company on a permanent basis.* Provide ongoing support to Insurance companies, brokerage and procurement.* Follow up and respond to client complaint escalations from the various Insurers assigned to the portfolio, ensuring that these are dealt with efficiently* Facilitate the communication and priority resolution of repair issues between the insurer, broker, client and the respective branch and ensure it is suitably dealt with* Proactively initiate continuous and regular contact by arranging weekly / monthly meetings with brokers and insurers to evaluate their expectations and their client service deliverables, from the group and individual branches* Maintaining and grow Broker based business to the Autobody Repair Facilities* Meet growth targets through servicing of brokers, building relationships with brokers and developing marketing strategies to promote the repair facilities to their respective broker base* Act as a liaison between the Broker and the respective repair facilities by ensuring the service management to the brokers client is of such a nature that the client becomes an advocate of the branches service delivery.* Provide accurate and definitive reporting to the Broker in order to track and monitor volumes, vehicle repair progress and communication channels* The Key Accounts Manager will receive a broker listing of Brokers that have supported the branches historically and he / she will be required to make contact with such brokers, build relationships with all levels of the brokerages Claims Team, Owners, Admin etc.* Ensure that Brokers receive customer feedback for their respective clients repair experiences in the form of surveys, social media compliments and other reports* Ensure that the branches correctly and accurately reflect the broker support by logging the broker information correctly on the online system* Prepare presentations to brokers on the services offered by the repair group and handle training and educational programmes at the repair facilities*Additional Requirements:** Clear criminal and credit records are essential* All applicants must be South African, no permanent residents or critical skills visa holders will be considered* Matric / Grade 12* Marketing Degree / other formal tertiary qualification (Not negotiable)* 3+ Years experience working in a similar role* Customer service experience is a must* *Experience interacting on an executive level** Very well presented and*professional individual** Must be able to work under pressure* Must have working knowledge of insurance and brokers (motor industry experience advantageous)* *Own reliable transport required*Market related package on offer (including medical aid contribution and pension fund)* Matric / Grade 12* Marketing Degree / other formal tertiary qualification (Not negotiable)* 3+ Years experience working in a similar role* Customer service experience is a must* *Experience interacting on an executive level** Very well presented and*professional individual** Must be able to work under pressure* Must have working knowledge of insurance and brokers (motor industry experience advantageous)* *Own reliable transport required*
Posted
05/05/2022
Location
Johannesburg, GT, ZA