Collections Portfolio Analyst

WHAT WE DOWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, were looking for Lulas who love to make a difference to join our team and change the game.WHY WE DO ITWe care about our family, our work, our community, our country.Were passionate about EMPOWERING EVERY SME TO SUCCEED.And to do it, were BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.So get curious.Rise to the challenge.Dont settle for average.Shoot for amazing.Were here to change the game, the norm, the world,Because when we change something for the better, we change ourselves too.You are.We are.Lula OUR VALUESCollaborative- were a clan and work together as a team, always towards a common goalCommitted- were accountable and follow through no matter the challengeCurious- we look for better ways to do things and make a positive differenceConnected- we stay close to, learn from and look to understand each other and our customersCompassionate- we go out of our way to care about our colleagues, our customers and our communityOVERALL PURPOSEThis role would suit someone with energy, persistence and who accepts only the best (with a real passion for collections and building out new processes). If youre looking to join a dynamic team, be challenged (and, importantly, be a challenger) then this role is for you. We expect you to have a drive to succeed, as this role is critical to Lulalends success and ensuring we recover outstanding client payments while continuing to enhance our relationship with our clients and the quality of our book.Responsibilities will include:Manage outstanding client payments with an aim to recovering arrearsStrong focus on our business cash advance product and building out analysis around the performance of the bookResponsibility for identifying slow-paying/non-paying clients, reporting on these and driving the collection processes on these accountsFollow Lulalend's established collections processes but also ability to design and improve these processesLiaise with customers to understand reasons for late payment and resolve customer billing disputesRespond to customer queriesManage interactions with all customers diligently, courteously and professionally while collecting paymentsInitiate strategies for collection processes and proceduresNegotiate payment plans in consultation with collections and credit management teamsEncourage and assist customers to pay overdue amountsCreate repayment schedules based on customers financial situationsEnsure customer loyalty while initiating processes for collection of paymentsKeep electronic records of all communications, payment plans agreed to, and amounts paidInitiate legal proceedings if debt recovery failsDaily reportingTHE COMPETENCIES WERE AFTERStrong customer focusSelf-starter and initiative-takerEnthusiastic team-playerWillingness to learn in a dynamic and fast-moving companyPositive contribution to the Collections team and LulalendOut-of-box thinking and solutions drivenGreat negotiation skillsEmpathetic yet logical approachAbility to resolve conflict in a constructive mannerTHE SKILLS AND EXPERIENCE WERE LOOKING FORMatric certificate or equivalentDiploma/Degree in a financial related field would be highly advantageousPrevious commercial collections experience (Minimum of 2 years) or, alternatively, experience in a Merchant Cash Advance (MCA) environmentA track record of providing excellent customer service
Cape Town, WC, ZA