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It Software Ops Manager

Are you looking for a new and exciting challenge? Our client in the Retail sector is looking for an IT Software Operations Manager to join their team. The "hands-on" candidate would need to maintain a high level of software quality, performance, data integrity and support services to the business and its customers. You will continue to research and motivate best practices in IT operations, service delivery, monitoring software and services frameworks to continually improve the companys software delivery services.General requirements: BCom/Equivalent IT Qualification5 years relevant experience at a senior levelOwn vehicleValid licenceExtensive knowledge in IT Software OperationsPeriodic travelling to BotswanaDuties and responsibilities (include but are not limited to): Core daily trading systems (in-store, eCommerce, merchandising, centrals and transaction switching systems)Central processing systems (Debit Orders, data interfaces, customer communication and month-end processing)Head Office administrative systems (General Ledger, Payroll)New applications and developed and/or acquired from time to timeSystem security (backup and recoveries)Software Support servicesService providers, including contracts and delivery to SLACoordination with the software team to drive bug-fixes, stability improvements and enhancementsCommunication to business managing expectations, resolving escalations and ensure SLA\\''''s meet expectationsControl of IT users and software licensesCapacity planning for predictable growth in demand (infrastructure and services capacity and performance)Management and control of the IT software maintenance budget.Periodic travelling to Botswana
Johannesburg, GT, ZA