Ocean Export Freight Operator

Role Purpose:

To control ocean accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.

Position Specification:

Manages all bookings from start to finish for allocated customers

Develops relationship with allocated customers

Issues booking instructions to overseas offices

Processes Export & Import bookings

Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.

Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution

Processes UK Customs Clearance

Manages any other site involved in a shipment

Develops processes and tools to support customer interface and communications

Takes and handles customer inquiries

Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function

Ensures correct on time billing to the customer and accruals

Has full responsibility for end-end file handling.

Key Skills

Strong background in Ocean Freight Forwarding both import & export is advantageous

Good Administrative and MS Excel skills and ideally with a working knowledge of Cargowise1 operating system.

Instinctive Customer Service ethic

A get the job done attitude

Thoroughly embedded knowledge of start to finish Ocean Freight process Results driven and good attention to detail

Good written and spoken English

Good interpersonal skills

Ability to build relationships with customers

Able to prioritise, perform under pressure and work using own initiative.

Package

Salary Range - 30-35k + Annual Bonus
Holiday - 25 days + Bank Holidays