Due to expansion this well established reputable medium size Freight Forwarder have positions available on their busy Import division for a Sea/Air Import Operator.
Excellent opportunity to join this envied Agent, there are great prospects for the future and well structured ongoing training and support.
Reporting to the Import Manager handling Import Air / Ocean / Courier Cargo.
Role Purpose -To provide Import services to ALL Customers ensuring the high level of Customer Service and Company Values are maintained at all times as per the job role responsibilities
Customer Liaison- to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners. To gain trust and become customer preferred supplier
Systems / Software Knowledge- to utilise a range of in-house systems to process customer bookings to meet the requirements requested by the customer
Customs Compliance- to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs
Documentation Management- to ensure for each shipment the correct documentation is raised and received on arrival
UK Arrival Process- to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements
Operational Compliance- monitoring carrier performance to ensure all shipments move as agreed to the customer requirement
Commercial Awareness- to understand and use the current carrier rates to ensure achieve a positive margin
Customer Invoicing- to ensure all invoices raised include all costs incurred and are charged as per the agreed rates