Sea/Air Import Operator

Due to expansion this well established reputable medium size Freight Forwarder have positions available on their busy Import division for a Sea/Air Import Operator.

Excellent opportunity to join this envied Agent, there are great prospects for the future and well structured ongoing training and support.

Reporting to the Import Manager handling Import Air / Ocean / Courier Cargo.

Role Purpose -To provide Import services to ALL Customers ensuring the high level of Customer Service and Company Values are maintained at all times as per the job role responsibilities

Customer Liaison- to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners. To gain trust and become customer preferred supplier

Systems / Software Knowledge- to utilise a range of in-house systems to process customer bookings to meet the requirements requested by the customer

  • Email management
  • Job file raised on in house system for monitoring purposes
  • Raising Customs Entries
  • Port systems (Claiming UCNs / Pin Releases / Renom of UCN / Destin8 /CNS)
  • Airport systems (Records of Arrival / Cargo Status / SHEDS /ETSF)
  • Cargowise - Maintaining milestones, adding the relevant data into Cargowise to ensure the clients reporting and web tracking system are kept up to date, use of Edocs for document management etc.

Customs Compliance- to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs

  • Understanding the requirements needed for a Correctly transmitted Customs Declaration
  • Customs Procedure Codes (CPC)
  • HS Codes (Commodity Codes)
  • Duty & VAT Rates
  • Written Approval of Instructions for Clearance from Consignee /Customer

Documentation Management- to ensure for each shipment the correct documentation is raised and received on arrival

UK Arrival Process- to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements

Operational Compliance- monitoring carrier performance to ensure all shipments move as agreed to the customer requirement

Commercial Awareness- to understand and use the current carrier rates to ensure achieve a positive margin

Customer Invoicing- to ensure all invoices raised include all costs incurred and are charged as per the agreed rates

Employment Terms

Mon-Fri 9am-5.30pm

  • £28-38k DOE
  • 23 days holiday + BH and rising with service
  • Private healthcare
  • Annual Bonus
  • Yearly Pay Reviews
Surrey, England, UK