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Bilingual Case Manager I, Family Support Services

Bilingual Case Manager I, Family Support Services

2111 Champa St, Denver, CO 80205, USA
Req #906

Wednesday, April 27, 2022

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks aBilingual Case Manager Ito work closely with families participating in Family Support Services [FSS] permanent housing programs at various CCH properties. This position works collaboratively with families and CCH teams towards the general goals of increasing family stability, improving family functioning and increasing the self-sufficiency of the family. This position also provides case management and advocacy services and works collaboratively with FSS case management, clinical, and housing teams, as well as with property management.

Overall, the right candidate will contribute to a cross-functional team that uses a collaborative approach to problem-solve crises and identify and implement proactive solutions to improve the quality of life for the families we serve. This position is located at 2111 Champa Street, Denver, Colorado 80205 and reports to the Program Manager.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.The credentialing andprivilegingtimeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

  • Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same- and opposite-sex domestic partner coverage;

  • Dental, vision, and flexible spending/dependent care/public transit accounts;

  • Free basic life insurance and long-term disability coverage;

  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;

  • Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.

Essential Job Functions

  1. Provides case management service in both Spanish/English as needed.
  2. Assist families in reaching their goals.
  3. Help families maintain housing and attain new housing if/when necessary.
  4. Accompany and possibly transport clients on appointments for housing, benefits, medical and mental health needs, when appropriate.
  5. Work with family to gain access to benefits and resources in the community.
  6. Assist families with relocation and transitions when they arise.
  7. Refer clients for mental health counseling as appropriate.
  8. Maintain diligent contact with families, with a minimum of 1 home visit per month.
  9. Maintain timely documentation records in the Electronic Health Record [EHR] databases.
  10. Record all services in a timely and complete fashion in the EHR.
  11. Maintain up to date records in EHR.
  12. Record telephone and other communications as needed in the EHR.
  13. Manage tasks and scanning as needed to have a complete and current chart.
  14. Maintain accurate information regarding client's insurance status.
  15. Utilize the EHR and any future upgrades as directed.
  16. Assist Housing Counselors, Housing Voucher Administrators, and property management to problem-solve issues involving and related to program participants.
  17. Participate in bi-weekly supervision.
  18. Attend required FSS and CCH meetings.
  19. Carry a CCH cell phone during office hours and use in accordance with HIPAA guidelines.
  20. Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.
  21. Create and update case management plans in collaboration with families and case conference team.
  22. Facilitate care coordination with multidisciplinary teams as appropriate to ensure wrap-around services are in place.
  23. Help families make informed decisions by acting as their advocate regarding care, benefits and services.
  24. Develop cooperative relationships with internal and external providers.
  25. Adhere to professional standards as outlined by CCH protocols and standards for a trauma-informed setting.
  26. Maintains appropriate boundaries with clients and colleagues at all times.
  27. Maintains current and complete COVID-19 vaccination(s), as defined by the Centers for Disease Control and Prevention and local health authorities.
  28. Performs other duties as assigned.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

  1. Bachelor's degree in Social or Human Services fields or equivalent experience working with oppressed populations.
  2. Bilingual (English/Spanish) required.


The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

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    Social Services

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  • 2111 Champa St, Denver, CO 80205, USA

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Salary Range
$28,000.00 - $36,000.00
per Year
Salary range estimated by
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Denver, CO, 80205, US