IT Customer Systems Support Student

Who We Want:

IT Customer Systems Support Student

ASU Enterprise Partners, a private, nonprofit organization comprised of five subsidiaries that raise, create and invest resources for Arizona State University, is seeking an IT Customer Systems Support Student for our Technology & Solutions team.

The IT Customer Systems Support student serves as a key contributor to our IT Customer Support services. The successful candidate for this position will perform a variety of activities necessary to provide laptop, desktop, hardware, and software application support to end users and patrons to ensure proper and effective technology operations at ASU Enterprise Partners.

This position is for 20 hours per week, between the hours of 7:00am - 5:00pm. Student may work additional hours during school breaks and over the summer.

What you'll do:

  • Follow documented procedures to diagnose and resolve hardware, software and printer issues for end users
  • Work collaboratively within the IT Customer Support team to deploy new devices and software to end users
  • Establish and maintain effective communications with end users and other technology specialists
  • Document and track tasks in the service desk ticket tracking system
  • Provide Audio/Video support for conference rooms
  • Other duties and projects as needed to improve/support the organization

What you'll need:

  • Compelling interest in systems and technology (i.e., Azure, Endpoint/Intune, Scripting)
  • Curiosity toward learning more about end user systems and technologies
  • Ability to foster and instill trust through interpersonal interactions
  • Ability to communicate effectively in person, writing, and by phone
  • Collaborative style, combined with the ability and desire to work in a team-based environment
  • Ability to work both independently and as part of a team
  • Attention to detail and thoroughness in completing assigned duties with consistent follow through
  • Highly organized and able to work efficiently on multiple tasks with deadlines
  • Ability to quickly learn new software programs as needed
  • Proficient in Microsoft Windows and Office applications
  • Basic knowledge of troubleshooting PC and Mac laptop computers
  • Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
  • An advocate's belief in the vision of ASU as the New American University

Relevant qualifications:

A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others. Student must be willing to sign and abide by a confidentiality agreement.

Mental demands:

Ability to deal with multiple priorities, interruptions, and related stress.

Working conditions:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. May be required to perform tasks in the field within and/or across University campuses. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions. This position may require some early mornings and evenings to accommodate meetings and events. This position currently requires you to work from the office Tuesdays, Wednesdays and Thursdays with Monday and Friday optional remote days.

ASUEP follows federal guidance which requires employees of federal contractors to be fully vaccinated for COVID-19, except in limited circumstances in which an employee is legally entitled to an accommodation for medical or religious reasons.

Working equipment:

This position will require a desktop computer, desk telephone, a mobile communication device ($30 bi-weekly payroll reimbursement).

Contact us today.

For more information on ASU Enterprise Partners, visit our web site at www.asuenterprisepartners.org.

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse and inclusive organization.

ASU Enterprise Partners is an Equal Opportunity Employer

Posted
04/19/2022
Salary Range
$23,000.00 - $36,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
Tempe, AZ, 85281, US