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Case Manager/Care Coordinator - SIGN ON BONUS


Since 1832, Pressley Ridge has done whatever it takes to create success for children, adults and families. Pressley Ridge's innovative programming helps to rebuild communities and families who are facing difficult challenges and complex situations. From mental health and foster care services to residential treatment facilities and education for children with special needs, including autism and deafness, Pressley Ridge empowers nearly 8,000 kids and families each year with the ability and confidence to succeed.

We invite you to join our team as a case manager/care coordinator. This role provides service coordination carefully calibrated to the level of need of the individual/family being served. The primary function of the Care Coordinator is to provide the youth and family with professional assessment, service planning, service coordination, referral, and re-evaluation services required for a safe and healthy community life which is manifested through stability in relationships, housing and employment or meaningful activity. The development of enduring relationships with those served is critical, with persistent outreach, being the central contact point in the system, and assisting the family in their recovery process.

General Service Coordination

The Care Coordinator provides professional coordination of mental health services according to the individual's level of need. The incumbent works as a member of a treatment/service team, often taking the lead role, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery. The Mental Health Service Coordinator serves as a key member of the treatment/service team, assuring often complex services produce positive outcomes.

Engagement/Developing Enduring Relationships

Develops relationships with the individual, his/her family and other important people in his/her life as identified and with consent of the individual served. This engagement will be persistent and will result in an enduring relationship. The persistence is evident in frequent outreach and genuine concern over a lengthy period of time.


Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities. The development of an assessment is based on an understanding and trusting relationship, that needs and strengths vary over time and are evaluated in every contact (face to face and phone). This ongoing assessment will be augmented by consultation with other members of the treatment team and any others with relevant knowledge. Ideally the Care Coordinator's information gleaned from the consumer will not be the only source of information for the assessment.

Service Planning

In close collaboration with the consumer, family members and other service providers, promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all the agreed upon strengths and needs. The services provided then follow the conjointly developed service plan pursuing all of the objectives developed. As strengths and needs change, the Care Coordinator with the consumer, alter the service plan to meet the changing needs and utilize the new strengths. Plans will be formally reviewed every three months, according to accreditation and state regulations.


Evaluates all services received by individuals who are served by the Service Coordination program. Reviews cases, meets with individuals' families, members of the treatment team, advocates, attorneys, school personnel and attends staffing in or out of the office. Advocacy or problem solving is provided when the individuals are not receiving the service described in the service plan unless they no longer want that service.

Resource Expert

Investigates new resources and communicates with directors of prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives.


Convenes and facilitates interdisciplinary service planning meetings or other related team meetings to ensure appropriateness and responsiveness of services in relation to individual and/or family needs. Whenever possible, the individual, family and others requested by the individual will be present in service planning meetings.

Linkage To Natural Supports

Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, Supported Employment, OVR, D&A). Assists individual and family to identify, link, access and coordinate such resources.

Cultural Competence

Provides culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification.


Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.


Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery oriented services.


  1. Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. Documentation will use the individual's language and describe his/her perspective. Adheres to regulations for each level of Service Coordination in this area.
  2. Maintains the statistical requirements for each level of Service Coordination service. This will include agency, county, state and managed care requirements.
  3. Completes Service Documentation forms, Service Coordination Outcomes and other program material within designated time frames.

Blended Level Of Service Coordination Level 1

Ensures face-to-face and/or phone contact to the individual being served based on the individuals needs but at the very minimum at least two (2) times per month to assist individuals to build on strengths and achieve goals.


Provide a full range of Service Coordination services to a designated caseload maximum of 15 youth/families.

SPA Expectations

Provide these affirmative Single Point of Accountability (SPA) responsibilities:

  1. Be the "go-to" resource for the person served, his/her family and the system of care.
  2. Assure that there are effective "safety net" resources for the persons served.
  3. Clearly communicate to the person what they can expect from the system and what the system will expect of them.
  4. Assure there is periodic assessment & cross-system planning to meet the needs while utilizing their strengths.
  5. Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings.
  6. Assure there is cross system coordination of services and that services are being provided.
  7. Develop relationships that endure with persistent outreach even when there is reluctance to receive services.
  8. Assist the person served in developing and using natural supports.
  9. Be a persistent advocate for those served and give feedback on systemic problems.
  10. Provide a consistent positive outlook which encourages recovery and full inclusion in the community.


Utilizes at least 75% of available time in service to individuals being served.

Pressley Ridge offers free individual insurance, full medical benefits, and a retirement plan!

Experience1 - 2 years: Human services experience and working knowledge of human services, paperwork and OH state regulations for Targeted Case Management (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Cincinnati, OH, 45245, US