Customer Service Administrator

Elevation Recruitment Group are currently recruiting for a Customer Service Administrator to work for our client based in Sheffield City Centre.

Main Responsibilities of the role will include:-

*Effectively handle, manage, resolve and log customer contacts received through a range of customer support channels in a timely and professional manner
*Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers
*Take ownership, managing, investigating, resolving and logging customer contacts and enquiries
*Meet all SLAs for transactional and subscriptions customers, and be willing to work as deemed necessary to ensure all SLAs are met in line with company policies
*Provide technical support and assistance to customers throughout their contract life-time
*Optimise customer satisfaction and meet defined quality standards for contact handling and associated administration
*Work effectively as a team and also autonomously
*Support customers with help requests, technical issues, complaints, suggestions and praise received through a range of customer support channels
*Be able to communicate effectively and listen to a customer's specific situation and needs
*Process advert requests and queries from our customer base
*Have strong, up to date product knowledge across the company brands in order to advise and add value to customers experience and encourage engagement
*Follow escalation procedures for technical and product development issues, liaising with internal and external partners
*Assist other areas of the Operations department when necessary due to demand

Education and experience requirements:-

*Proven experience in a customer service or customer contact environment, handling calls and emails, delivering excellent customer service
*Management of customer complaints
*Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
*Collaborative approach and the ability to build internal relationships both within the team and the wider business
*Ability to take initiative, be self-motivating, act proactively
*Working within a multi skilled environment
*Have a very positive work attitude including flexibility and willingness to work
*Initiative and ability to make informed decisions within the remit of their role

Desirable Experience:-

*Working within a high-volume environment
*Working in an environment with remote teams
*Experience of Salesforce/CRM systems
*IT literacy and demonstrable commitment to continuous improvement of the Customer Experience

Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
Sheffield, United Kingdom, gb
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