Credit and Collections

Temp to perm Credit Collections
M-F 8-5 PM $20/hour
On site Tewksbury, Ma

Our client in Tewksbury, Ma is looking for a Credit and Collections Rep to join their accounting team. As a Credit and Collections Rep you would be calling customers with regards to delinquent accounts and attempt to secure payment for the outstanding balances.
Additional Duties:
Account Review & Collections
  • Work on monthly aging.
  • Collect on past due balances.
  • Set up payment plans.
  • Monitor payment plans to ensure funds are coming in on schedule.
  • Follow up if payment does not arrive.
Account Maintenance
  • Review short payments or discrepancies.
  • Follow up with Sales Representatives on invoice disputes or problems.
  • Review credits and credit balances
  • Research and review short payments.
  • Apply payments / credits posted to account.
  • Account Reconciliation.
Account Questions from Internal Customers: Sales Representatives, Customer Service, and Managers
  • Account set ups and/or maintenance.
  • Account questions or issues.
  • Credit limits.
  • Sales Tax & exemption forms.
  • Credit holds.
  • Prepayment summary.
Answering Incoming Accounting Calls
  • Answering general questions from customers regarding their accounts.
  • Billing questions.
  • Invoice and/or statements.
  • Payment reconciliation.
  • Sales Tax.
  • Credit limits.
  • Order status.
  • Pending credits.
  • Preparing account and prepayment summaries.
Managing Credit Limits
  • Obtaining Credit Applications for credit limit increases.
  • Working with the Sales Representative to obtain updated credit applications and/or additional references.
  • Credit analysis and approvals.
Credit Holds
  • Review orders that go on credit hold throughout the day.
  • Review and determine if the order can be released from credit hold.
  • Confirm Terms are correct and the order falls within the guidelines set for the account.
  • Determine if the order is within the credit limit and can be released.
  • Review COD terms and ensure prepayment is made before releasing.
  • Follow up with the Sales Representatives if the order is being held.
  • Credit Cards / Prepayments.
  • Process credit card payments for customers when they call in.
  • Work with internal customers to hard charge prepayments.
  • Update sales orders once the prepayment has been received and then release from credit hold.

  • 3-5 years collections experience
  • Strong Telephone, Computer, and Customer Service Skills


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Full time
Salary Range
$31,000.00 - 49,000.00
per Year
Salary range estimated by
Tewksbury, MA 01876, US
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