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Sr. Group Operations Manager (Commercial Fraud)

Job Description:

Line of Business Role Description

The GBAM Commercial Card Fraud Operations Team is looking for an experienced leader to join our team as the Sr. Group Operations Manager with responsibility for all Operational components of fraud management for the Commercial Card product across North America, EMEA and APAC.  This senior leader will have end-to end responsibility for multiple fraud detection teams focused on reviewing and decisioning fraud alerts, handling inbound calls from cardholders in a 24x7 contact center and the intake of all fraud claims.  These functions mitigate financial and reputational risk to the bank.  Strong Business Acumen and a strong risk & control framework are critical.  
 
Responsibilities include but are not limited to:
• Identifies potential risks, implements key controls, and validates performance and risk objectives are met
• Identification, analysis & resolution of complex problems related to product lines or functions
• Responsible for resolving a broad range of operational issues that may arise
• Engaging with business partners to understand risks associated with new or proposed processes or procedural changes, new products or programs to enhance unit and/or product-related activity
• Budget/expense management
• Reporting and forecasting for areas managed
• Ensures staffing levels are achieved and systems access is facilitated
• Pipeline, workflow, escalation & data management

Required Skills

 3-5 years of prior management experience
Fraud Operations and/or Client Partner Relationship experience
Ability to identify trends and make data-driven decisions
Ability to influence and champion change
Strong written, presentation and communication skills

Strives to bring new thoughts and ideas; ability to evidence critical thinking skills
Is able to consider diverse viewpoints to determine the best path forward
Commitment to challenging the status quo and promoting positive change
Participates in and drives collaborative efforts to advance tools, technology and ways of working to better serve an evolving fraud landscape
College degree preferred

Ability to communicate, influence and drive change across all levels of the organization, leveraging advanced written, verbal and presentation skills

Ability to Influence partners via data-driven business cases backed by subject matter expertise, and to encourage collaboration across lines of business

Strong Risk Control framework

Strong Operational knowledge

Proven track record managing Client Relationships

Strong prior results with Employee Engagement

Ability to deliver across a varied set of priorities, both planned and ad-hoc, and adapt within a dynamic and fast-paced

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

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Job Description:

Line of Business Role Description

The GBAM Commercial Card Fraud Operations Team is looking for an experienced leader to join our team as the Sr. Group Operations Manager with responsibility for all Operational components of fraud management for the Commercial Card product across North America, EMEA and APAC.  This senior leader will have end-to end responsibility for multiple fraud detection teams focused on reviewing and decisioning fraud alerts, handling inbound calls from cardholders in a 24x7 contact center and the intake of all fraud claims.  These functions mitigate financial and reputational risk to the bank.  Strong Business Acumen and a strong risk & control framework are critical.  
 
Responsibilities include but are not limited to:
• Identifies potential risks, implements key controls, and validates performance and risk objectives are met
• Identification, analysis & resolution of complex problems related to product lines or functions
• Responsible for resolving a broad range of operational issues that may arise
• Engaging with business partners to understand risks associated with new or proposed processes or procedural changes, new products or programs to enhance unit and/or product-related activity
• Budget/expense management
• Reporting and forecasting for areas managed
• Ensures staffing levels are achieved and systems access is facilitated
• Pipeline, workflow, escalation & data management

Required Skills

 3-5 years of prior management experience
Fraud Operations and/or Client Partner Relationship experience
Ability to identify trends and make data-driven decisions
Ability to influence and champion change
Strong written, presentation and communication skills

Strives to bring new thoughts and ideas; ability to evidence critical thinking skills
Is able to consider diverse viewpoints to determine the best path forward
Commitment to challenging the status quo and promoting positive change
Participates in and drives collaborative efforts to advance tools, technology and ways of working to better serve an evolving fraud landscape
College degree preferred

Ability to communicate, influence and drive change across all levels of the organization, leveraging advanced written, verbal and presentation skills

Ability to Influence partners via data-driven business cases backed by subject matter expertise, and to encourage collaboration across lines of business

Strong Risk Control framework

Strong Operational knowledge

Proven track record managing Client Relationships

Strong prior results with Employee Engagement

Ability to deliver across a varied set of priorities, both planned and ad-hoc, and adapt within a dynamic and fast-paced

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description: Line of Business Role Description

The GBAM Commercial Card Fraud Operations Team is looking for an experienced leader to join our team as the Sr. Group Operations Manager with responsibility for all Operational components of fraud management for the Commercial Card product across North America, EMEA and APAC.  This senior leader will have end-to end responsibility for multiple fraud detection teams focused on reviewing and decisioning fraud alerts, handling inbound calls from cardholders in a 24x7 contact center and the intake of all fraud claims.  These functions mitigate financial and reputational risk to the bank.  Strong Business Acumen and a strong risk & control framework are critical.  
 
Responsibilities include but are not limited to:
• Identifies potential risks, implements key controls, and validates performance and risk objectives are met
• Identification, analysis & resolution of complex problems related to product lines or functions
• Responsible for resolving a broad range of operational issues that may arise
• Engaging with business partners to understand risks associated with new or proposed processes or procedural changes, new products or programs to enhance unit and/or product-related activity
• Budget/expense management
• Reporting and forecasting for areas managed
• Ensures staffing levels are achieved and systems access is facilitated
• Pipeline, workflow, escalation & data management

Required Skills

 3-5 years of prior management experience
Fraud Operations and/or Client Partner Relationship experience
Ability to identify trends and make data-driven decisions
Ability to influence and champion change
Strong written, presentation and communication skills

Strives to bring new thoughts and ideas; ability to evidence critical thinking skills
Is able to consider diverse viewpoints to determine the best path forward
Commitment to challenging the status quo and promoting positive change
Participates in and drives collaborative efforts to advance tools, technology and ways of working to better serve an evolving fraud landscape
College degree preferred

Ability to communicate, influence and drive change across all levels of the organization, leveraging advanced written, verbal and presentation skills

Ability to Influence partners via data-driven business cases backed by subject matter expertise, and to encourage collaboration across lines of business

Strong Risk Control framework

Strong Operational knowledge

Proven track record managing Client Relationships

Strong prior results with Employee Engagement

Ability to deliver across a varied set of priorities, both planned and ad-hoc, and adapt within a dynamic and fast-paced Shift:

1st shift (United States of America)

Hours Per Week: 

40

Company
Bank of America
Posted
01/06/2022
Type
Full time
Salary Range
$80,000.00 - 132,000.00
per Year
Salary range estimated by
Location
Phoenix, AZ 85003, US