Service Tech


Last Revision Date:


Job Title:

Service Tech



Job Description


To perform this job successfully an individual must be able to perform (or demonstrate a positive trend) all key accountabilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Key Accountabilities:

  1. Learns and follows Orbitform' s Purpose, Mission, Vision & Values.
  2. Perform product service and support for all of our products through-out the United States and also to other countries as required by our customers.
  3. Must have a flexible schedule to allow travel and service work to be performed in accordance with our customers production needs.
  4. Provide technical feedback to our Sales, Engineering and Machine Build department for possible product improvements and defect elimination.
  5. Provide technical support to the manufacturing floor as necessary to support our product and assure specifications are being followed.
  6. Provide direct involvement in machine setup and tear-down in order to ensure comprehensive new machine on-site training and setup when the machine reaches the customer's facility.
  7. Possess effective telephone and written communication skills to assist in troubleshooting and repairing machines without incurring travel expenses
  8. Participate in multi-discipline concurrent development and corrective action teams.
  9. Proven mechanical understanding of all of our product offerings and the specific mechanisms they contain.
  10. In depth understanding of the electrical, pneumatic, and hydraulic workings of our products. Proven ability to debug and problem solve these three areas for support of our equipment in the field.
  11. Ability to connect to PLCs and do simple debug/adjustments of machine controls.
  12. Perform lab and development work to a high level when time permits. This includes completing applications as they pertain to all of our standard product offerings including thorough documentation and communications of work complete and results.
  13. All other duties as assigned.

Supervisory Responsibility:

This position has no supervisory responsibilities

Work Environment:

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. Most parts that come out of the machines have coolant on them. Most of the machines run with coolant. The noise level in the work environment and job sites can be loud. The environment also has extreme heat in the summer months and cold in the winter months.

Position Type/Expected Hours of Work:

This is a full-time position. This position regularly requires overtime hours and frequent weekend work.


This position requires up to 55% travel. Some of the travel is international.

Preferred/Required Education and Experience:

Bachelor's degree or Associates degree preferred.

Knowledge of mechanical and electrical machine operations with basic troubleshooting skills.

Knowledge in multiple controls and programming types. Examples: Allen Bradley, Automation Direct, Omron, Siemens, etc.

Two to four years of machine building or machine servicing experience.

Experience with computer programs such as: Word, Excel, SolidWorks, AutoCAD and Project.

To perform product service and support throughout the world to support our customers needs. Ensure that our products continue to meet customer's expectations during and after the warranty period. Provide technical assistance to all internal departments, suppliers and customers as it relates to the product

In combination with Background and Experience Requirements Orbitform considers our current workforce to be grandfathered in on all aspects of their job if they have been employed for more than 4 years. Normally our training process is OJT based. In special cases, training plans could be developed and invoked with the direct Manager's and President's approval.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Work safely to prevent on-the-job injuries please follow all safety policies and procedures.

. Requirements:


Full time
Salary Range
$28,000.00 - 45,000.00
per Year
Salary range estimated by
Jackson, MI 49202, US
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