Front Desk Clerk (Hub Services Associate) Temp/PT

Job Title
Hub-Services Associate

Reports To

Membership & Marketing Director

Job Purpose
Under the general direction of the Membership & Marketing Director, the Hub-Services Associate will provide guest tours, process program sign-ups, and sell memberships. Incumbent will answer and direct calls, keep desk and lobby spaces clean, and float around the building, as needed, to help other staff in the Clubhouse and on the fitness floor. Incumbent will be first responders to all emergency situations, be an ambassador to the Wellness Center, and assist the team to reach monthly sales and retention goals. Depending on work schedule, incumbent will be responsible for closing the Wellness Center at the end of the facility’s daily operating schedule.

Duties & Responsibilities

  • Greets all members, program participants, staff, and guests in professional and welcoming manner.
  • Learns member and staff names while expressing an interest in their wellness activities and goals.
  • Builds relationships with members. Helps members connect with one another and integrates members with classes, programs, events, and community connections.
  • Answers incoming calls in professional manner. Provides correct information to caller regarding membership and programs. Aims to avoid callbacks and transfers for a single-point-of-communication experience.
  • Knowledgeable of all Parks & Recreation programs.
  • Schedules reservations, provides rental agreements, and sells general merchandise.
  • Handles and resolves membership concerns quickly and informs supervisor of unusual situations or unresolved issues.
  • Balances cash drawer and provides end-of-shift reports.
  • Communicates and collaborates with other departments.
  • Follows written tour-guide standards and guest policies.
  • Walks the floor hourly during shift to clean lobby spaces, check restrooms, and engage with members.
  • Ensures all policies are being followed. Corrects member behavior in a professional manner. Documents interaction.
  • Processes membership sales.
  • Respects and maintains confidentiality of members’ information (e.g., addresses, phone numbers, billing information, and health concerns).
  • Administers first aid, as needed, and documents interaction as outlined in the operations manual.
  • Depending on work schedule, closes the Wellness Center building in accordance with the written operation and safety guideline manual.
  • Performs other duties as assigned or required.

Qualifications

  • Minimum of high school diploma or equivalent required.
  • Possess adult and infant CPR, first aid, and AED, or able to obtain within thirty (30) days of hire.
  • Attend Park & Recreation’s Child Abuse Prevention workshop.
  • Basic understanding of Office 365, email, and website interface.
  • Excellent interpersonal and problem-solving skills.
  • Previous customer service, sales, or other related work experience.
  • Ability to connect with people of diverse backgrounds.

*

Work Schedule*

This is a part-time position. Work hours will vary depending on the Wellness Center operating hours and the needs of the facility.

Working Conditions
This job operates primarily in the West Lafayette Wellness Center and in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position also could potentially operate standard gym equipment to include weights, weight machines, treadmills, stationary and elliptical bikes, and other similar machines. This position will also be involved with community outreach in a variety of settings.

Physical Requirements
Employee is required to stand and walk for long periods of time, talk, and hear. Frequently required to use hands and fingers to handle, feel, or operate tools or controls, as well as reach with hands and arms. Employee will occasionally be required to lift and carry heavy loads of twenty-five (25) pounds for fifteen (15) yards.

Direct Reports
None.

Job Types: Part-time, Temporary

Pay: $9.00 - $15.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

License/Certification:

  • CPR Certification (Preferred)

Work Location: One location

Posted
11/24/2021
Location
West Lafayette, IN 47906, US
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