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Warranty Customer Relations Coordinator

Exciting opportunity to join a strong and growing national company!

The #1 Residential Swimming Pool Builder in the USA is looking for an customer service professional to join our team as our Warranty Customer Relations Coordinator for our Mid-Atlantic Territory!

Founded in 1946, Anthony & Sylvan Pools designs backyard dreams and builds pools that last a lifetime, creating unique and one-of-a-kind memories. The company has built almost 400,000 pools, making it the largest and most trusted pool builder in the U.S. The Anthony & Sylvan values of Quality, Integrity, Teamwork, Community and Customer Satisfaction have driven our success for more than 75-years, and we remain committed to these values in all we do. Come join our winning team!

The Warranty Customer Relations Coordinator is responsible for resolution of warranty related activities, with the ultimate goal of maximizing customer satisfaction while controlling warranty-related expenses.

Essential Duties

  • Performs normal daily warranty duties, including but not limited to heavy customer contact via phone and email; providing direction to customer on normal maintenance issues; daily scheduling and contact with sub-contractors, warranty stations and in-house staff.
  • Ensures the efficient, accurate and timely tracking of incoming warranty requests and follow-up. Reviews and updates daily / weekly reports.
  • Works with corporate staff on customer relations projects and research history.
  • Interacts with staff to define repair and inspection schedule. Maintain working relationship to promote quality of work and scheduling efficiency.
  • Assists in planning and coordinating warranty repairs based upon work flow, project circumstances and vendor availability.
  • Oversees/prepares monthly reports and analysis for management review.
  • Purchase Letters and Warranty Transfer documents.
  • Other projects and duties as assigned.
  • Follows Anthony & Sylvan Pool’s policies and procedures.

Anthony & Sylvan Pools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Experience

Preferred
  • 1 - 3 years: High-call volume environment experience
  • 3 year(s): Customer service experience

Skills

Preferred
  • Active Listening
  • Microsoft Office
  • Communication
  • Customer Service
Posted
11/24/2021
Salary Range
$28,000.00 - 41,000.00
per Year
Salary range estimated by
Location
Jessup, MD 20794, US