Patient Services Associate/Assistant

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

Responsibilities

  • Provide check in and check out services to patients.
  • Scheduling and coordination of patient appointments, tests and consults.
  • Gather and verify patient demographics, insurance and other pertinent information.
  • Process patient charges, collect payments and reconcile cash collections.
  • Calling and rescheduling patients due to provider clinic closures.
  • Management of MiChart in-basket notes.
  • Scanning of discs mailed or hand delivered to clinic into LifeImage.
  • Scanning of important medical documents into patient’s chart and sending necessary paperwork to Health Information Management when needed.
  • Preparing clinic for the following day by adding vital information into the appointment notes for all clinic staff.
  • Running recall reports, preparing and sending recall letters to patients who are due for clinic appointments.
  • Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance the patient experience.

Required Qualifications*

ASSISTANT LEVEL:

  • High school graduate or equivalent education and a 0 - 2 years of experience required
  • Excellent attendance record
  • Excellent organizational and interpersonal skills
  • A professional and positive image when interacting with patients, faculty and staff
  • Excellent grammar and communication skills
  • Excellent time management skills
  • Able to work independently and as an integral part of a team

ASSOCIATE LEVEL:

  • High school graduate or equivalent education and a minimum of 2 - 3 years of experience required
  • Excellent attendance record
  • Excellent organizational and interpersonal skills
  • A professional and positive image when interacting with patients, faculty and staff
  • Excellent grammar and communication skills
  • Excellent time management skills
  • Able to work independently and as an integral part of a team
  • Able to share work processes and support the training of new staff

Desired Qualifications*

  • Knowledge of PC’s and desktop software with accurate typing speed of 40 wpm
  • Knowledge of basic medical terminology
  • Experience with an electronic medical record
  • Demonstrates excellence in customer service delivery
  • Ability to manage stress effectively

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement
  • Uniform allowance
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Required)

Work Location: Multiple Locations

Posted
11/14/2021
Location
Ann Arbor, MI 48113, US
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