Patient Access Representative - Registration

Position Information
Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No
Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period: 80
Shift Time: 8:00am-5:00pm
Location: Grasslands, Grasslands Campus: Lakeland: FL
Position Summary
Responsible for serving as the first point of contact for all incoming visitors, setting a courteous and professional needed for listening and responding to their individual needs. Medical Receptionists must be able to follow standardized workflows consistently to verify and capture all data needed to record every visit and communicate clearly with others. Excellent customer service skills are required to appropriately address any scenario encountered.
Position Details
Detailed responsibilities:

  • Standard Work Duties: LRHPG Patient Access Representative
  • Kindly acknowledge all visitors promptly using a professional tone to initiate contact as they approach.
  • Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every visitor.
  • Verify insurance eligibility, collect all payments all payment due, and issuing receipts before allowing patients to navigate towards provider back offices.
  • Responsibly handling a cash drawer daily for all financial transactions, balancing cash at the end of each shift, and following set protocol for the safekeeping.
  • Promptly answering incoming phone calls, carefully listening to the caller's needs and being courteous when responding, and making warm transfers to other departments within the organization.
  • Adhere to all guidelines set for protecting patient privacy and any confidential information gathered
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.

Qualifications & Experience

  • High School or Equivalent


  • Associate Degree

Education equivalent experience:

  • Healthcare Administration

Other information:
Certifications Essential: Medical billing and coding certification
Certifications Preferred: Advanced medical billing and coding certification
Experience Essential: Two years of customer service experience in the health care setting. Strong proficiency for using computers and other technology. Excellent customer service skills.

Job Type: Full-time


  • High school or equivalent (Preferred)


  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)
Salary Range
$23,000.00 - 33,000.00
per Year
Salary range estimated by
Lakeland, FL 33809, US
Apply Now