Patient Access Specialist I - Call Center

Description

1.0 FTE (40 hrs/wk); Monday - Friday, hours ranging from 7:45am to 5:15pm at the River Park Plaza location in St. Paul. This is a central call-center based position. Primary job functions include taking incoming and making outgoing phone calls to patients and families to coordinate care through scheduling.

Gillette Children's Specialty Healthcare has a great opportunity for individuals who thrive on providing great customer service and are seeking an opportunity to make a difference every day in the lives of our patients and their families! Our Patient Access Specialists provide access to patients, families and providers to Gillette's complex services and promotes a positive patient and family experience as the first impression of our organization.

The Patient Access Specialist provides quality and timely registration &/or scheduling of patients by coordinating multiple appointments along with obtaining and documenting patient demographic, financial and medical information with a high level of accuracy. This position coordinates appointment appropriateness and 'urgency' in collaboration with nurses and providers and also consults with providers, nurses, supervisors and other resources in order to resolve complex patient needs or scheduling needs. Our patient population includes children and adults who have complex conditions, rare disorders and traumatic injuries which equates to the need for seeing multiple specialty providers. As a result, it's important that our Patient Access Specialists are able to build rapport and trust with our patients and their family, either by phone or in person, to ensure they are getting access to the key services that they need.

This is a great opportunity whether you are a new or recent college graduate looking for an opportunity to start your professional career or you are experienced in customer service and looking for something different!

Major Challenges

  • Critical thinking and ability to manage shifting priorities in a dynamic environment to ensure timely and effective response to patient and organization needs.
  • Completion of a wide variety of administrative tasks, work direction from multiple staff/supervisors, frequently and rapidly changing needs.
  • Uses judgment in resolving problems while effectively communicating with internal and external customers.
  • Ability to remain professional, organized, and provides excellent customer service under pressure.

Required Qualifications:

  • High School Diploma/ GED
  • 1 -3 years' experience in customer service, administrative or healthcare setting
  • Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
  • Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
  • Demonstrated strong teamwork skills
  • Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

Preferred:

  • Associate's or Bachelor's degree

Gillette Children's Specialty Healthcare is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

We partner with individuals and families to provide specialized, coordinated care for individuals who have complex, rare or traumatic conditions starting in childhood.

To learn more about working at Gillette Children's Specialty Healthcare, please visit .

Gillette Children's Specialty Healthcare participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit for further details regarding e-verify.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Category

Patient Representatives


Education

High School or Equivalent


Experience

1 to 3 years


Job type

Full time

Posted
09/12/2021
Location
Saint Paul, MN 55101, US