Retail Store Manager

Retail professionals, are you excited to work with a company that will reward your hard work and dedication? Are you looking for a company that provides education and opportunities for career growth and personal development? At TravelCenters (TA/Petro/TA-Express), we provide you with the tools and training you need to be successful and grow within our store group which operates over 250 full service travel centers. We are looking for a Store General Manager to lead our store team!

TA and Petro Stopping Centers Travel Stores offer convenient, one-stop shopping. We carry a wide selection of name-brand products, and are stocked with Grab ‘N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts! The General Manager oversees the operations and marketing functions of the Travel Store/Convenience Store. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the store’s profitability by building and maintaining a strong loyal customer base while adhering to company policies.

In this role, you can expect to:

  • Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded

  • Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same

  • Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy

  • Recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards

  • Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions. Personally contacts customers as appropriate

  • Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on profitability

  • Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws

  • Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships

  • Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate

Job Requirements:

What we’d like to see:

  • A leader who sets the example when working alongside team members

  • The ability to lead, motivate, train and develop people to unleash the talent within each employee

  • High School Diploma (or GED), Associate or Bachelor Degree preferred in Retail Management, Business Administration, Accounting or other related major

  • Five years supervisory experience in convenience store, travel center, major retailer, or other related business activity

  • Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results.

  • Exhibit excellent verbal and written communication skills

  • Ability to work flexible hours including nights, weekends and some holidays

  • Excited to work an energetic 50 hour workweek

  • Proficient in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software

  • Strong influencing and collaboration skills

  • Meet the requirements for the needed physical tasks with or without accommodation

  • A valid driver's license

This job description does not list all duties for this position. TravelCenters of America Inc is an equal opportunity employer. Proof of eligibility to work in the United States required.

TA / Petro
Full time
Burns, WY 82053, US