Custom Framing Manager

Store - WESTPORT, CT

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards;  hold team accountable for store conditions and results
  • Develop and coach the team selling behaviors
  • Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
  • Achieve your KPI’s and manage the framing team to achieve their role KPI’s
  • Review sales and production workload and build plans and sales floor time for networking. 
  • Manage and execute the inventory management processes as assigned
  • Manage and execute shrink and safety programs.
  • Serve as Manager on Duty (MOD)
  • Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
  • Partners with MOD’s daily on the expectations of framing and other framers.
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others  
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
  • Acknowledge customers, help locate product and provide solutions
  • Assist with Omni channel processes 
  • Other duties as assigned
     

Minimum Education

  • must be at least 18 years of age

Minimum Type of experience the job requires

  • basic computer skills

Preferred Type of experience the job requires

  • Previous custom framing experience is preferred
  • Retail management experience
  • Experience leading a sales team
     

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

Company
Michaels
Posted
09/11/2021
Type
Full time
Location
Westport, CT 06880, US