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Call Center Inbound Customer Service Associate

Avantive Solutions provides our employees with an experience like no other while nurturing a Purpose-Driven Culture and providing a meaningful career path. If you consider yourself a goal-oriented, out-going person looking to expand your current skills and work towards a financially rewarding, growth-oriented career this the place for you!
Becoming a Call Center Inbound Customer Service Associate at Avantive Solutions allows you to communicate with customers and be the “voice” of our company. We are looking for talented individuals responsible for representing the best companies and brands in the world while building their customer loyalty and growing their business.
Key Job Responsibilities
- Receive inbound calls regarding customer service or billing inquiries for cable, internet, or home phone packages on behalf of some of the best companies in the world
- High level of customer satisfaction and confidence with all interactions
- Accurate, efficient resolutions to customer issues, resulting in first call resolution
- Accurate note documentation for all customer interactions.
- Support that generates a high level of customer satisfaction.
- Required to understand a few markets and competitive offerings.
- Fully accountable for up selling.
- Answer potential customer questions about products/services
- Provide excellent customer experience
- Meet daily and monthly performance goals
Job Requirements
- High school diploma or GED required
- Ability to multitask, thrive in a fast-paced environment
- Navigate multiple computer systems while interacting with customers
- Work in a collaborative environment with a team of professional customer service associates and managers in a call center
- Must be flexible to work additional hours when necessary, based on workload and volume
- Promotes/fosters a positive work environment
- Receptive to coaching and ongoing performance feedback
- Exhibit a passion for excellence in customer service
- 1 year of call center experience preferred
- 1 year of customer service experience preferred
We’re A Culture That
- Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients and customers, we want to be a great place for people to work, and we strive to create an environment where all employees can achieve their goals.
- Believes diversity makes us stronger so we can reflect, connect to, and meet the diverse needs of our clients around the world.
- Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
- Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.
- Believes in responsible growth and is dedicated to supporting the communities we operate in through our charity.
- Required to work from the primary work location listed when not in remote operating stance.
Medical, Dental, Vision, Life, Pet Insurance, 401(K), 401(K) matching , MDLive “virtual doctor visit” program, Employee assistance program, Paid time off
Build a rewarding career with an industry leader! Apply Now!!
As an employment condition, Avantive Solutions requires all employees to pass a background check and drug screening successfully. Avantive Solutions is an Equal Opportunity Employer.
Claremore, OK 74018, US