Customer Service Representative

Join U.S. Legal Support! Where our people are everything.

U.S. Legal Support is a pure, people-to-people service business. The entire secret to our phenomenal growth is our people – both our employees and the reporters we work with. We work to take great care of both.

At U.S. Legal Support, every single employee, from data entry to our CEO, is part of a team. Everybody is given an opportunity to play an important role.

Customer Service Representative:

The general duties as a Customer Service Representative for U.S. Legal Support include interacting with clients via e-mail and over the phone to help resolve issues. This position will be the subject matter expert for all services offered by the company. The Customer Servive Representative must be customer service-driven, professional, and have strong cognitive skills.

Essential Job Functions:

  • Investigate and research problems thereby ensuring proper corrective action is taken
  • Quickly handle client inquires and resolve any issues, including discrepancies in invoices
  • Adhere to follow-up procedures for job assignments in progress
  • Set up new client accounts via the company portal
  • Direct, coach, and prepare new clients to use portal features
  • Complete front-end processing for settled cases
  • Perform transcript/video status checks
  • Field incoming inquiries from clients around price quotes for jobs that have already been performed

Requirements:

  • High school diploma or equivalent required; Associate degree preferred
  • 3 or more years as a customer service or solutions specialist
  • Great attention to detail and strong listening skills
  • Excellent communication and problem-solving skills
  • Cheerful with a desire to help people
  • Professional e-mail and phone etiquette


Court reporting is the foundation of our business. it's in our DNA.

We built our reputation and our company on consistent, expert court reporting and deposition services. By providing a matchless combination of personal service, innovation, and scale, we have earned a reputation as the partner attorneys rely on for dependable, professional court reporting services.





PI140801419

Posted
07/03/2021
Type
Full time
Salary Range
$23,000.00 - 33,000.00
per Year
Salary range estimated by
Location
Pasadena, CA 91101, US