Technical Support Representative

Talk tech? Then let’s talk. We are looking for Technical Support Representatives to provide world-class customer service, troubleshooting and tech support for a well-known global tech enterprise. As a Technical Support Representative, you will answer customer questions - via the phone, email and chat - about products, services and accessories.

• Interact with customers to provide technical support and troubleshooting for all products and services and account related issues
• Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
• Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction
• Maintain detailed records of daily interactions with customers, including contact handling, initiating fulfillment, processing support agreements and dispatch service requests

• Exceptional customer service skills
• Be creative, adaptive and eager to learn new technical skills
• Ability to self-manage and work independently in a fast-paced and highly-demanding environment
• Ability to maintain composure and customer focus while troubleshooting and solving issues
• Ability to speak and write clearly and accurately
• Excellent reading comprehension
• High school diploma (higher education preferred)
• Must pass a background check and drug screening

As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world.