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Technical Support Representative


Talk tech? Then let’s talk. We are looking for Technical Support Representatives to provide world-class customer service, troubleshooting and tech support for a well-known global tech enterprise. As a Technical Support Representative, you will answer customer questions - via the phone, email and chat - about products, services and accessories.



Role & responsibilities
  • Interact with customers to provide technical support and troubleshooting for all products and services and account related issues
  • Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
  • Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction
  • Maintain detailed records of daily interactions with customers, including contact handling, initiating fulfillment, processing support agreements and dispatch service requests
Qualifications & experience
  • Exceptional customer service skills
  • Be creative, adaptive and eager to learn new technical skills
  • Ability to self-manage and work independently in a fast-paced and highly-demanding environment
  • Ability to maintain composure and customer focus while troubleshooting and solving issues
  • Ability to speak and write clearly and accurately
  • Excellent reading comprehension
  • High school diploma (higher education preferred)
  • Must pass a background check and drug screening
Why Sitel

As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world.

Salary Range
$25,000.00 - 33,000.00
per Year
Salary range estimated by
Knoxville, TN 37901, US