Hybrid ServiceNow Architect & AI Lead (ITSM)

LTM is seeking a highly experienced ServiceNow Lead/Architect to design, implement, and optimize ITSM and Employee Experience solutions. You will lead the platform governance, improve AI-powered automation, and drive scalable digital workflows across the enterprise.

The ideal candidate has 10+ years in ServiceNow, with hands-on expertise in ITSM Pro, Now Assist, Agentic AI, Virtual Agent, UI Builder, and extensive integrations.

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