Posted 25 days ago
Description
TelefonicaTech ·United Kingdom, Manchester
On-site Full-time Not specified Operations
Job Description
IT Support Team Leader (Onsite Services)
Manchester - Full-Time onsite
Why This Role?
We're looking for an experienced IT Support Team Leader to lead a team delivering critical onsite technology services across multiple customer locations.
You'll play a key role in ensuring exceptional service delivery, leading technical support operations across networking, AV and workplace technologies while acting as a trusted partner to customers, stakeholders and service teams.
This is an opportunity to combine people leadership, technical expertise and customer engagement in a highly visible role with real operational impact.
What You’ll Be Doing
- Lead, coach and develop a team of onsite Technical Support Engineers across multiple customer locations.
- Act as the primary escalation point for operational, technical and service-related issues.
- Ensure services are delivered in line with agreed SLAs and customer expectations.
- Coordinate resource planning and site coverage to maintain high service standards.
- Provide leadership and oversight for enterprise Wi-Fi, networking and connected infrastructure support.
- Oversee support for AV meeting room technology, digital signage and room booking platforms.
- Monitor incidents, service trends and aged tickets to drive continual improvement.
- Build strong relationships with customer stakeholders and act as a trusted service partner.
- Manage VIP and executive support requirements with professionalism and urgency.
- Collaborate with specialist technical teams and third-party suppliers to resolve complex issues and enhance service performance.
Why This Opportunity Stands Out
Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Values:Open, Trusted and BoldEnglish (UK) - English (UK)
- HPE:Platinum Partner - FY23 UK&I Solution Provider of the Year
- Fortinet:Elite VIP Program - one of only 2 in the UK
- Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio
