Homecare and Outreach Support Manager

JOB OVERVIEW:
Give a brief overview of the role, what it takes and why this person would work for you.
You have a limit of 1500 characters, including spaces We would like to share a new and exciting opportunity that has arisen within SACT Services as part of the Clinical Networked Services division. We would like to receive interest from an experienced manager looking to join this progressive service and division as a Band 5 Homecare and Outreach Support Manager.

The successful applicant will play a pivotal role in operational leadership and coordination for the Homecare and Outreach delivery service within SACT Services, spanning across Greater Manchester and Cheshire. The postholder will provide support the SACT Services Management team and be responsible for overseeing the planning, coordination, and performance of homecare deliveries and outreach services, including associated scheduling and administrative services, ensuring safe, timely, and efficient service delivery for patients.

Its an exciting time to be part of SACT services, a key part of the Neighbourhood Oncology Programme, aiming to bring expert cancer care and treatment close to or within peoples homes and communities.

Main duties of the job

MAIN DUTIES OF THE JOB:
Describe what the candidate will do and what you’re looking for.
You have a limit of 1500 characters, including spaces The post holders' duties will be varied and will include responsibility for the line management of some B2/B3 staff and will deputise for the Assistant Service manager where appropriate.

The Support Manager will work closely with the Service Management Team within SACT Services to deliver an efficient and professional administrative function. This role will include day to day line management of administrative staff, distribution of staff workload, monitoring KPIs and acting as a key liaison between clinical teams, pharmacy, external providers, and administrative staff.

The Support Manager will need to be personable and approachable and have excellent organisational and management skills.

Duties and Responsibilities include: (Please refer to JD for detailed list of duties and responsibilities)

Working for our organisation

The Christie is one of Europe’s leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK’s National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Detailed job description and main responsibilities

Service Coordination and Leadership

• Lead the coordination of homecare deliveries, courier services, and outreach logistics across multiple sites, ensuring timely and safe delivery of SACT treatment and associated equipment.
• Act as the senior point of contact for homecare coordination queries, resolving complex issues and escalating where necessary.
• Oversee day-to-day workload planning, prioritisation, and distribution of tasks across the coordination function.
• Ensure effective communication between clinical teams, pharmacy, couriers, and external providers to support service continuity.
• Develop and maintain SOPs, protocols, and service standards for homecare coordination.

Operational Management and Performance

• Monitor and report on KPIs such as delivery timelines, scheduling performance, and service responsiveness.
• Analyse service data to identify risks, trends, and improvement opportunities.
• Ensure all delivery and scheduling activities are recorded accurately.
• Manage service pressures including demand fluctuations and delivery constraints.
• Support compliance with cancer pathway targets.

Homecare and Courier Coordination

• Oversee booking and optimisation of courier routes for efficiency and cost effectiveness.
• Ensure safe handling and transport of medications and equipment.
• Manage courier systems and inboxes, ensuring timely actioning of requests.
• Work closely with pharmacy and clinical teams on delivery requirements.
• Implement contingency plans for delays or failed deliveries.

Scheduling and Patient Pathway Coordination

• Oversee scheduling of SACT treatments, outpatient appointments, and phlebotomy (bloods closer to home) services.
• Ensure patients are informed appropriately of appointments and deliveries.
• Monitor clinic readiness and support outreach services.
• Act as escalation point for complex scheduling and pathway issues.

Staff Support and Supervision

• Provide day-to-day supervision and support to administrative staff.
• Support staff training, induction, and ongoing development.
• Assist with performance management, appraisals, and absence monitoring.
• Promote a positive and supportive team environment.

Service Improvement, Quality and Governance

• Contribute to audits, patient feedback, and service evaluations.
• Lead on service improvement initiatives within homecare coordination.
• Investigate incidents, complaints, and implement corrective actions.
• Ensure compliance with Trust policies and governance standards.

Information and Systems Management

• Ensure accurate data entry into patient and operational systems.
• Use data systems to monitor performance and manage workflows.
• Maintain records relating to delivery activity and scheduling.

Communication and Stakeholder Engagement

• Develop strong working relationships across internal and external stakeholders.
• Communicate complex or sensitive information effectively.
• Participate in meetings relating to homecare and outreach services.

ADDITIONAL REQUIREMENTS

• Demonstrates the agreed set of values and accountable for own attitude and behaviour.
• Follow risk management procedures at all times including the identification, assessment and management of risk within the division.
• Abide by all Trust policies and Procedures.
• Be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.
• This role may require occasional work at various Christie sites, and as such, candidates must have their own means of transport and possess a full UK driving licence, or be able to organise their own transport otherwise.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Person specification

Qualifications

• Degree Level or equivalent experience

Experience

• Significant administrative or coordination experience
• Experience working in a complex or healthcare environment
• Experience managing workloads and priorities
• Supervisory or team leadership experience
• Working knowledge of NHS performance targets, i.e. 18 weeks

Skills

• Excellent organisational and prioritisation skills
• Strong communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Problem-solving and analytical skills
• Data analysis and reporting skills

Knowledge

• Understanding of administrative and coordination processes
• Awareness of patient-centered care
• Knowledge of methods for managing a group of staff
• Knowledge of SACT pathways and homecare services
• NHS systems and governance frameworks

Values

• Ability to demonstrate the organisational values and behaviours

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on thegovernment website.

Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards. These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

If You're Offered the Role - you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on thegovernment website.

No Smoking Policy - You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Additional Information - We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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